Retail Supervisor, Manhattan

Job description

**Who we are** **About The Black Tux** We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time. **About the team**In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 40 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves. **What You’ll Do** The Showroom Supervisor plays a vital role in supporting the foundation for our showroom business and contributing to the overall success of the team through exceptional organizational, operational, and customer experience actions. Being the face of The Black Tux, Showroom employees have an immediate and direct impact on the success of the business. Our team not only provides an exceptional fitting appointment, they also assist customers through various stages of their event life cycle. From look conception to fruition; aiding in styling, event setup and checkout. This role supports the showroom’s revenue goals while fostering an environment of collaboration, innovation, and elevated customer service. - Supervise a team of associates, ensuring they adhere to TBT standards and cultural values. - Lead by example in delivering an exceptional customer experience, ensuring the team follows. - Support the TBT Showroom Manager in creating a cohesive and collaborative team culture by identifying and articulating opportunities for improvement. - Offer ongoing support, guidance, and development opportunities to team members, helping them reach their full potential. - Provide constructive feedback and coaching with the Showroom Manager in order to foster growth and alignment among the associates. - Disseminate critical information to the team in partnership with the Showroom Manager. - Support onboarding and training new hires in the showroom, ensuring they develop expertise in TBT platforms, customer engagement, and product knowledge. - Cultivate strong, personalized relationships with customers by engaging in active listening and suggesting tailored style choices that align with their preferences. Connect these interactions to key performance indicators (KPIs) to drive business goals. - Professionally and effectively handle escalated customer concerns, ensuring a positive outcome and maintaining customer satisfaction. - Ensure showroom visual, organizational, and cleanliness standards are consistently maintained. - Support inventory tasks, including supply requests, cycle counts, and damage processing. - Ensure appointment accuracy and follow up on necessary audits to maintain service integrity. - Develop an expert-level understanding of TBT platforms, menswear fitting and measuring techniques, and product knowledge to support elevated customer interactions and team training. ### Who You Are - Proven experience in supervising a team, with the ability to motivate, guide, and develop team members. - Highly effective in both written and verbal communication, with a focus on clarity, professionalism, and active listening. - A passion for delivering exceptional customer service, with keen attention to detail and a commitment to exceeding customer expectations. - Self-starter with an entrepreneurial spirit - Strong ability to build and maintain relationships with customers, peers, and employees through effective communication and follow-through. - Proficiency in Apple products, MS Office Suite, and Google Platforms, with the ability to quickly learn new tools and platforms. - Strong interpersonal and communication skills with the ability to give and receive feedback effectively - Experience working in menswear and/or with startup environments is preferred. - Ability to maintain composure under pressure - Flexible schedule with the ability to work nights and weekends as necessary ### Perks & Benefits - Competitive medical, dental, vision, and disability plans - Option to participate in a 401(k) plan through Betterment - One Medical and Wellhub (Gympass) membership - Generous paid time off - Paid company-recognized holidays aligning with our holiday pay policy - No Black Friday adjusted hours - Employee engagement & cultural events - Discounts on garment rental and purchases for you, your partner, and friends & family - Annual compensation process