Join Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.Job OverviewThe Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer SupportProvide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.Troubleshoot wireless devices, network issues, and feature functionality.Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner SupportAct as the AT&T subject-matter expert for retail employees and third-party labor partners.Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceNavigate multiple systems simultaneously while engaging with customers in real time.Document all interactions thoroughly and accurately.Adhere to company policies, compliance requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and maintain approved planograms for mobile devices and signageMaintain inventory accuracy for display devices and fixturesAdd, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & CommunicationWork closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.Share insights on recurring issues to improve processes and customer experience.Maintain a positive, professional demeanor during all interactions. RequirementsRequired Skills & QualificationsStrong customer service and communication skills.Ability to handle high-stress or escalated situations with professionalism.Proficient in multitasking and navigating complex systems.Detail-oriented with strong problem-solving abilities.Ability to work flexible hours, including evenings, weekends, or holidays as needed.Preferred QualificationsExperience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus.What We OfferCompetitive starting pay of $26 per hour!Comprehensive training and development programsA supportive and engaging team environmentOpportunities for career growth and advancementBenefitsMedical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 daysEmployee Profit Sharing Program50% AT&T wireless discountPaid trainingAdvancement opportunities, we prefer to promote from within!
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
- Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
- Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
- Troubleshoot wireless devices, network issues, and feature functionality.
- Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
- Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
- Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
- Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule Expectations
- This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
- Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
- Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Operational Excellence
- Navigate multiple systems simultaneously while engaging with customers in real time.
- Document all interactions thoroughly and accurately.
- Adhere to company policies, compliance requirements, and privacy standards.
- Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
- Execute and maintain approved planograms for mobile devices and signage
- Maintain inventory accuracy for display devices and fixtures
- Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
- Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
- Share insights on recurring issues to improve processes and customer experience.
- Maintain a positive, professional demeanor during all interactions.
Requirements
Required Skills & Qualifications
- Strong customer service and communication skills.
- Ability to handle high-stress or escalated situations with professionalism.
- Proficient in multitasking and navigating complex systems.
- Detail-oriented with strong problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
- Experience in wireless communications, retail customer service, or technical support
- Previous call center or retail support experience is a plus.
What We Offer
- Competitive starting pay of $26 per hour!
- Comprehensive training and development programs
- A supportive and engaging team environment
- Opportunities for career growth and advancement
Benefits
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
- 401k Plan with employer matching after one year of employment
- Paid vacation, personal/sick days, and bereavement time after 90 days
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
On June 11, 1984, Diamond Systems Incorporated
was founded by three entrepreneurs from Des Moines, Iowa with the hopes and
dreams of starting up a company that was dedicated to serving dealers with
quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system, instant access to information via the DSI website and a dedicated Sales
Representative helping you every step of the way. Thirty six years later, DSI Systems is the largest distributor of
satellite equipment and accessories."DSI Systems is dedicated to the independent retailers that we have served over the past thirty four years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family and for that we thank you."Doug Robison, President and CEO for DSI SystemsBenefits of working at DSI Systems
Competitive salary that meets or exceeds industry standards
Medical & Dental insurance plans
401k Plan and employer contributions
Paid vacation and personal / sick days
Bonus Programs
Employee Profit Sharing Program
And much more!Are you ready to join the team? Apply today for one of our open positions below. DSI also offers many
opportunities in the indirect dealer space for vendors. We offer competitive
advantages for our dealer partners and the products they sell, both commercial
and consumer. We partner with our dealers on many levels: sales management and
execution, product and offer training, marketing expertise, software solutions,
engineering and warehousing and logistics. We are dedicated to serving dealers
with quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system and Territory Managers across the country to help you grow your
business. To begin a working relationship with DSI, retailers are invited to
call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
On June 11, 1984, Diamond Systems Incorporated
was founded by three entrepreneurs from Des Moines, Iowa with the hopes and
dreams of starting up a company that was dedicated to serving dealers with
quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system, instant access to information via the DSI website and a dedicated Sales
Representative helping you every step of the way. Thirty six years later, DSI Systems is the largest distributor of
satellite equipment and accessories.
"DSI Systems is dedicated to the independent retailers that we have served over the past thirty four years. We continually strive to add new categories to our line-up for ease of purchasing from one distributor while also helping retailers become more profitable by offering more to their consumers. The independent retailers are truly what drives the DSI family and for that we thank you."
Doug Robison, President and CEO for DSI Systems
Benefits of working at DSI Systems
- Competitive salary that meets or exceeds industry standards
- Medical & Dental insurance plans
- 401k Plan and employer contributions
- Paid vacation and personal / sick days
- Bonus Programs
- Employee Profit Sharing Program
And much more!
Are you ready to join the team? Apply today for one of our open positions below.
DSI also offers many
opportunities in the indirect dealer space for vendors. We offer competitive
advantages for our dealer partners and the products they sell, both commercial
and consumer. We partner with our dealers on many levels: sales management and
execution, product and offer training, marketing expertise, software solutions,
engineering and warehousing and logistics. We are dedicated to serving dealers
with quality customer service and convenience. This is accomplished through
individualized service, strong product offerings, a fast and efficient delivery
system and Territory Managers across the country to help you grow your
business. To begin a working relationship with DSI, retailers are invited to
call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
