Retail Technology Advisor

Job description

Retail Technology Advisor (Temporary) We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis. Roles and Responsibilities · Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams. · Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure. · Control and management of third-party suppliers and vendors and their associated service delivery agreements. · Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores. · Identify and implement efficiencies to business processes using technical solutions. · Participate in projects throughout the initiation, definition, execution and close out phases of the project. · Oversee the transition of new processes from project delivery to operational support across the business. · Liaising with senior management from different functions to translate their needs into technical requirements. · Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables. · Participate in the delivery of strategic projects and scope of works alike. · Development of operational procedures and system specifications. · Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities. · Support our stores and retailers on support requests and queries and troubleshooting of the same. · Other projects as directed by management. · The role will involve nationwide travel and may include overnight stays. Skills & Experience · At least 4+ years of experience in the retail technology/IT sector. · Understanding of Retail Technology, networking and overall IT. · Understanding of KPIs and SLAs with proven ability to adhere to them. · Understanding of FMCG grocery is a must · Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem. · Ability to demonstrate a high level of ownership and project management. · Strong analytical skills, resolution management, organisational skills and excellent time keeping skills. · Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management. · Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines. · Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability. · Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets. · Flexibility and adaptable in the approach to customer/business needs. · Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects. · Must have a full clean driver’s license.