Retail Visual Key Holder - Full Time - (Backcountry)

Job description

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills. We are seeking a highly motivated and experienced **Key Holder** to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers.  This role also serves as the Visual Lead, responsible for maintaining an organized, compelling, and brand-aligned sales floor. ### What you get to do every day: - Assist the Store Manager in opening and closing the store - Ensure the store is properly secured and alarm systems are functioning correctly - Manage cash and credit card transactions, and perform daily cash reconciliations - Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager - Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges - Maintain a clean, organized and attractive store appearance - Assist in the execution of and ensure daily tasks are completed - Train and mentor new team members - Perform other duties as assigned by the Store Manager and Assistant Store Manager **Visual Lead Responsibilities** - Update the sales floor based on inventory levels and direction from the Visual Team - Upload bi-weekly store photos - Ensure all inventory is represented on the sales floor - Maintain visual display packaging locations and organization - Communicate new arrival locations to the team - Complete Store Flips with seasonal inventory changes - Perform other duties as assigned by the Store Manager and Assistant Store Manager ### What you bring to the role: - High school diploma or equivalent - Minimum of 2 years of experience in retail sales or customer service - Strong communication and interpersonal skills - Ability to manage multiple tasks and prioritize effectively - Ability to work in a fast-paced and dynamic environment - Must be able to work a flexible schedule, including evenings, weekends and holidays - Basic computer skills, and experience with Point-of-Sale systems is a plus ### Physical Requirements: - Ability to communicate verbally and work cooperatively with associates and customers - Ability to remain standing for up to 5 hours at a time - Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor - Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor - Ability to lift and/or move merchandise weighing up to 50 lbs. - Ability to ascend/descend ladders to retrieve and/or move merchandise - Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work - Must have a flexible schedule, including availability for nights, weekends, and holidays - Regular and predictable attendance