Lead, coach, and motivate the team to achieve performance targets and deliver excellent service. Conduct regular 1:1s, performance reviews, coaching sessions, and development plans to support employee growth and address performance opportunities. Foster a positive team environment by promoting accountability, teamwork, engagement, and alignment with company values. Monitor daily operations, ensuring timely resolution of CRM and Outlook requests and adherence to processes. Track team performance metrics, attendance, action plans, disciplinary actions, and employee documentation. Support onboarding and training for new hires, process transitions, and operational updates. Ensure team members have the tools, knowledge, and support needed to perform effectively. Participate in meetings, conference calls, and other operational activities as required. Manage staffing matters, including attendance, performance management, and employee separations when necessary. Drive continuous improvement through process optimization and operational excellence. RequirementsNo active written or verbal warnings. Excellent attendance record with no unexcused absences. Not currently participating in another promotion process. Minimum 1 year of Customer Service or CSS experience; proven leadership experience may substitute tenure requirements. Strong leadership, coaching, analytical, organizational, and multitasking skills. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Fluent in English and Spanish. Schedule flexibility, including evenings, weekends, holidays, and a night shift schedule (3:00 PM–12:00 AM, adjusted during Australian daylight saving). Ability to adapt to additional responsibilities as business needs evolve. Benefits· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.· Benefits include paid life and a paid private medical (optional) insurance.· Employee stock purchase plan· Paid time off (Compensatory days)· Vacation time· Paid holidays.· Night Shift Free Residential transportation (Check availability)· Tuition Reimbursement· Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.· In addition to this our company awards attendance by granting up to 6 paid days at the end of each year (Details to be disclosed for qualified candidates only)· Salary increase based on Yearly Performance Review
- Lead, coach, and motivate the team to achieve performance targets and deliver excellent service.
- Conduct regular 1:1s, performance reviews, coaching sessions, and development plans to support employee growth and address performance opportunities.
- Foster a positive team environment by promoting accountability, teamwork, engagement, and alignment with company values.
- Monitor daily operations, ensuring timely resolution of CRM and Outlook requests and adherence to processes.
- Track team performance metrics, attendance, action plans, disciplinary actions, and employee documentation.
- Support onboarding and training for new hires, process transitions, and operational updates.
- Ensure team members have the tools, knowledge, and support needed to perform effectively.
- Participate in meetings, conference calls, and other operational activities as required.
- Manage staffing matters, including attendance, performance management, and employee separations when necessary.
- Drive continuous improvement through process optimization and operational excellence.
Requirements
- No active written or verbal warnings.
- Excellent attendance record with no unexcused absences.
- Not currently participating in another promotion process.
- Minimum 1 year of Customer Service or CSS experience; proven leadership experience may substitute tenure requirements.
- Strong leadership, coaching, analytical, organizational, and multitasking skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Fluent in English and Spanish.
- Schedule flexibility, including evenings, weekends, holidays, and a night shift schedule (3:00 PM–12:00 AM, adjusted during Australian daylight saving).
- Ability to adapt to additional responsibilities as business needs evolve.
Benefits
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
· Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.
· In addition to this our company awards attendance by granting up to 6 paid days at the end of each year (Details to be disclosed for qualified candidates only)
· Salary increase based on Yearly Performance Review
epay, a segment of Euronet, Inc. (NASDAQ:EEFT), is a leading global provider of payment processing and prepaid solutions. The company has built an extensive network of retailer touchpoints and point-of-sale terminals in 63 countries that connects brands with consumers all over the world. The company offers a diverse ecosystem of services, products and solutions supporting the distribution of Payment and Branded Payments for more than 1,000 brand partners via Commerce, eCommerce and mCommerce solutions.
epay, a segment of Euronet, Inc. (NASDAQ:EEFT), is a leading global provider of payment processing and prepaid solutions. The company has built an extensive network of retailer touchpoints and point-of-sale terminals in 63 countries that connects brands with consumers all over the world. The company offers a diverse ecosystem of services, products and solutions supporting the distribution of Payment and Branded Payments for more than 1,000 brand partners via Commerce, eCommerce and mCommerce solutions.
