Retention Specialist

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. We are seeking a dynamic and strategic Promotions & Lifecycle Specialist to support our iGaming brands. This role will be instrumental in driving user engagement through innovative promotional strategies and lifecycle marketing initiatives designed to appeal to diverse player segments across multiple markets. What you’ll be doing As part of your role, your responsibilities will include: Core Duties: Execute briefs, projects, and initiatives to support / grow the Player Lifecycle Strategy. Prioritize and plan projects with the Player Lifecycle Manager. Optimize communication touchpoints and adjust interventions as needed. Identify new opportunities and collaborate on implementation. Work with external teams (e.g., Market Development, Digital Marketing). Stay informed on competitors, industry trends, and marketing best practices. Monitor project success and apply learnings. Ensure communication meets customer needs and improves response rates. Deliver projects on time, meeting standards and deadlines. Implement initiatives to optimize player experience and minimize revenue loss. Financial Management Devise initiatives and offer strategies that deliver on customer expectations and support anticipated ROI per project/intervention. Ensure numbers management, deep dives and forensic audits, on all variables of the New Player Portfolio / promotions to ensure initiatives are measurable against set KPI’s thereof. Develop initiatives and offers to meet ROI targets. Conduct audits on the Offer Management Portfolio to measure against KPIs. Project Management: Coordinate marketing activities to support retention with stakeholders. Diversify automation to drive business growth. Ensure cooperation between teams and suppliers to meet project timelines. Assess tools to improve flexibility and scalability. Run ad-hoc promotions for re-engagement before automation. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration Minimum of 2 years’ experience within the iGaming industry, with a strong understanding of customer behavior and data-driven retention strategies Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas) Strong analytical mindset, confident in interpreting data and making informed business decisions Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively Demonstrated project management expertise, with a track record of delivering projects on time and within scope Exceptional attention to detail, ensuring accuracy and consistency across all deliverables Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment Highly organized, proactive, and quality-driven Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution Proficiency in project management software such as Jira Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs People management or leadership experience within a marketing or retention team Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Strategic Thinking Organization & Planning Effectiveness & Delivery Business Acumen Problem Solving Initiating Action Control & Efficiency What you’ll get back We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes: Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. Competitive Remuneration Subsidised Medical Aid or GAP Cover Insurance Benefits (including Group Life and Income Continuation Benefit) Funeral Fund & Funeral Fund Top Up Subsidised Retirement Annuities Employee Incentive Plans Free Daily Meals Free Massages On-site Free On-Site Gym Group Life Cover Funeral Fund Benefit Financial Services Assistance Employee Assistance Programme Curro School Fees Benefit Income Continuation Benefit Leadership Training Referral Bonus Medical Aid Subsidy Free Sleep Coaching On-site Barista Retirement Annuity Subsidy Team builds Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!