Retention Specialist

Job description

JOB SUMMARY: Deliver sales talks to describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: • Handles outbound calls, emails, and chats within a specified time frame • Provide enthusiastic, courteous, and exceptional service to enhance customer satisfaction. • Develop good product knowledge and use it to resolve issues. • Effectively close sales • Maintains performance standards of the company • Maintain current product knowledge by using available resources post training • Adhere to stated policies and procedures of the Company. • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility. EDUCATION AND EXPERIENCE: • Minimum 5 CXC passes including English A and Mathematics • A degree would be an asset • 1 year experience in telemarketing or face-to-face sales experience • Aptitude for multitasking (working with multiple interfaces) KEY COMPETENCIES: • Strong negotiation skills • Strong articulation and persuasive skills • Interpersonal skills • Communication skills - verbal and written • Listening skills • Problem analysis and problem-solving Client-Specific • Attention to detail and accuracy • Customer service and sales orientation • Adaptability • Initiative • An independent learner • Goal oriented • Ability to bridge to a sale by offering a product or service that could help the customer. • Ability to handle rejection and upset customers with professionalism