Retentions and Telesales Specialist

Job description

Since 1998, Fasthosts has been helping customers build their online presence and keep their data safe – growing from a student project into a cornerstone of the UK digital economy. We provide top-tier hosting, domains, email, servers and AI platforms to over a million domains, supported by passionate teams supporting customers 24/7. We're based at The Forum in Gloucester, with our Tier IV(!) Data Centre just down the road in Worcester, running on 100% renewable energy. We're also deeply committed to our community – supporting Gloucestershire businesses and students with different initiatives and events throughout the year. Are you a confident communicator who loves turning conversations into sales? We’re looking for a driven, persuasive individual to join our Retentions Team—someone who thrives on hitting targets and keeping customers happy. In this role, your focus will be maximising sales opportunities and minimising customer churn. You'll speak directly with customers via phone, email, and live chat—understanding their needs, solving their challenges, and offering the right solutions to encourage them to stay and buy more. If you're great at building rapport, handling objections, and closing deals, this is your chance to shine in a high-impact, rewarding role. With a competitive salary, UNLIMITED Commission, and a fantastic team, apply now to kickstart your career with Fasthosts! #### What You’ll Be Doing: - Handle customer enquiries via phone, email, and live chat - Recommend and sell the right hosting products based on customer needs - Stay up to date with our products and services - Manage cancellation requests and work to keep customers on board - Meet (and aim to beat!) your sales and retention targets - Guide customers to our help centre so they can support themselves in future - Record why customers leave to help us improve #### What We’re Looking For: - Proven experience in sales and customer service (ideally over the phone) - Confident communicator with a persuasive style - Self-starter who’s target-driven and resilient - Able to multitask and stay organised under pressure - Quick to learn new systems and product knowledge #### What else do you get out of it? Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement Benefits include: - Earn a £27,000 basic salary plus UNLIMITED sales commission - 27 days annual leave + bank holidays - Contributory pension scheme - Private healthcare and Life assurance - Employee assistance programmes - Cycle scheme - Free Parking - Refreshments in break rooms and discounts at selected local restaurants - Social events With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless! #### Interested? So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too! Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next. We can’t wait to hear from you! --- ***Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.*** --- **Notice to Agency and Search Firm Representatives:** *Fasthosts is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Fasthosts employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of Fasthosts. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.*