Retirement Services Communications Consultant

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: As a Communication Consultant you will develop and manage strategic communication campaigns and tactical initiatives designed to drive positive participant outcomes and support client goals. This role partners closely with Relationship Managers, clients, and cross-functional marketing teams to create impactful communication strategies that enhance employee engagement, improve participant outcomes, and strengthen client relationships. This role offers flexibility in work location, with a strong preference to be located near Los Angeles, as travel and onsite participation are regularly required based on role and business needs. The Contributions You’ll Make: Partner directly with Relationship Managers and clients to develop and execute effective communication programs aligned with plan sponsor objectives. Provide strategic communication guidance focused on improving employee engagement and participant outcomes. Measure and analyze the effectiveness of marketing and communication programs, share results with clients, and use insights to continuously enhance future initiatives. Collaborate with content development and management teams to create campaigns that support new business initiatives, promote new assets and services, and strengthen competitive market positioning. Support client satisfaction initiatives while identifying opportunities for client growth and deeper engagement. Deliver compelling presentations to senior leaders, clients, and prospective clients in retention, finalist, and new business meetings. Partner across marketing functions to ensure integrated communication strategies and consistent participant experiences. Lead and participate in cross-market initiatives focused on improving participant communication strategies and engagement outcomes. Collaborate with content development teams, consumer experience leaders, cross-segment marketing leaders, and specialized marketing teams to execute strategic priorities. Role model Voya’s culture by fostering collaboration, inclusion, innovation, accountability, and problem-solving. Manage client-assigned budgets, including forecasting, estimating, invoicing, and reporting, when applicable. Travel up to 25% as required. Perform other duties as assigned. Minimum Knowledge & Experience: Bachelor's degree required. 10-15 years of experience in a corporate marketing, communications, consulting, or agency environment. Demonstrated success leading strategic marketing and communications initiatives. Exceptional verbal and written communication skills. Strong presentation and facilitation skills with the ability to influence and engage senior leaders and clients. Proven ability to manage multiple projects, priorities, and stakeholder relationships simultaneously. Preferred Knowledge & Experience: Degree in Business, Marketing, Communications, or a related discipline. Retirement-Services background is strongly preferred. Experience with Government retirement plans is preferred. Advanced professional degree preferred. Team leadership or people management experience. Experience working across complex organizations and collaborating with multiple stakeholder groups. Strong analytical skills with the ability to evaluate program performance and make data-driven recommendations. How This Role Aligns to Our Core Four: At Voya, our Core Four guide how we work every day. In this role, you'll contribute by creating meaningful client and participant experiences, leveraging technology and insights, building strong partnerships, and delivering high-quality outcomes. Instill Customer Obsession – Develop strategic communication programs that improve participant engagement, support client goals, and deliver meaningful outcomes. Transform with Automation/AI – Leverage analytics, technology, and emerging tools to measure campaign effectiveness, identify opportunities, and enhance communication strategies. Drive Higher Performance Through Our People – Foster collaboration across relationship management, marketing, content, and client teams to deliver integrated, impactful solutions. Execute on the Fundamentals – Consistently deliver high-quality communication programs, manage budgets responsibly, and use performance data to drive continuous improvement. #LI-LH1 Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $135,000 - $150,000 Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer Health, dental, vision and life insurance plans 401(k) Savings plan – with generous company matching contributions (up to 6%) Voya Retirement Plan – employer paid cash balance retirement plan (4%) Tuition reimbursement up to $5,250/year Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality : Partnering effectively to drive our culture and execute on our common goals. Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities . Misuse of Voya's name in fraud schemes