Returns Clerk

Job description

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures. Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health. Job Details We are looking for passionate and detailed orientated person to join our team as Returns Clerk. You will be covering below duties: Responsibilities: Supports intake, data entry, and case/order updates using approved templates and checklists to meet defined turnaround times. Coordinates missing information and confirmations with teammates and approved external contacts to enable clean handoffs. Contributes accurate records, logs, and notes in the system of record and verifies completeness before submission. Ensures adherence to standard operating procedures, privacy/security, and quality requirements; escalates items outside procedure with clear context. Tracks personal queue, priorities, and due dates; reports progress and risks early to supervisors. Supports basic reconciliations by comparing totals and fields; corrects routine discrepancies per instructions or routes with notes. Contributes small improvements to job aids or templates that reduce rework and submits for approval before adoption. Education: High School Diploma/GED or equivalent experience required. Skills and Knowledge: Less than 2 years of experience in customer service operations, multi-channel inquiry handling, data entry and documentation, basic discrepancy resolution and reconciliation, or queue management within policy-controlled environment required. Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, HDI Customer Service Representative (or equivalent), COPC Customer Experience Practitioner, or equivalent certification preferred. Salary Gross Per Month: EUR 1,483.30- EUR 2,119.00 #LI- Hybrid What Cencora offers We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures Full time Affiliated Companies: Affiliated Companies: World Courier (Lithuania) UAB