Revenue and Customer Operations Manager

Job description

ABOUT PAYSCALE Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com http://www.payscale.com. About the Role Payscale is seeking a highly analytical and strategic Revenue and Customer Operations Manager to drive insights, scalability, and operational excellence across our entire Go-to-Market (GTM) organization— including Sales, Account Management, and Customer Success. This individual will play a key role in shaping and executing on our strategic initiatives by aligning systems, workflows, and reporting infrastructure to enable revenue growth and customer value realization. You will partner closely with GTM leadership, Finance, Marketing, Business Applications, and Strategy to build robust planning frameworks, maintain data fidelity across tools, and deliver insights that inform executive decision-making. Key Responsibilities · Act as a strategic partner to GTM leadership in Sales to drive planning, performance tracking, and operational execution. · Build and maintain comprehensive dashboards, reporting suites, and models (forecasting, capacity, segmentation, etc.) to track pipeline, bookings, retention, and growth KPIs across all GTM. · Partner with Customer Success, Support, Product, Implementation, and Sales to align on processes, metrics, and customer outcomes · Lead the design and deployment of workflows and system automations in Salesforce and related tools, in partnership with Business Systems. · Own recurring GTM reporting deliverables such as MBRs, QBRs, pipeline reviews, and executive reporting packages. · Drive and support territory design, quota modeling, and book of business alignment across all GTM functions. · Monitor funnel efficiency across both new business and expansion/renewal motions—identify gaps and surface recommendations. · Project manage cross-functional GTM initiatives from discovery to rollout—e.g., quota and territory rollouts, new GTM motions, team realignments. · Leverage advanced Excel functionality (e.g., INDEX/MATCH, dynamic arrays, INDIRECT, named ranges, Power Query) to link and manage large data tables · Build and maintain complex, multi-tab, multi-dimensional Excel models that support scenario planning, financial forecasting, and operational analysis Qualifications · 6-8+ years experience in Revenue Operations, Sales Strategy, FP&A, or Management Consulting (SaaS or recurring revenue preferred). · Deep familiarity with GTM motions beyond Sales—specifically Account Management and Customer Success. · Expert-level Excel skills including data modeling, nested formulas, and charting · Understanding of relational and multi-dimensional data structures · Strong proficiency in Salesforce (admin-level knowledge a plus). · Strong fluency in one or more analytics/reporting tools (Looker, Tableau, Power BI, etc.). · Exceptional business acumen with ability to turn data into actionable insights. · Experience managing complex projects and collaborating cross-functionally. · Excellent written and verbal communication skills—comfortable interfacing with senior leaders. · Strong ownership mentality—proactive, resourceful, and comfortable with ambiguity. What we are looking for · Operational excellence: You thrive on building systems, processes, and dashboards that make teams more efficient and data-driven · Customer obsession: You understand that your customers are your internal teams; you're motivated by making their jobs easier and their decisions smarter · Analytical mindset: You dig into data to find insights, root causes, and opportunities for improvement · Ownership mentality: You see a problem and take ownership of solving it, not just flagging it · Communication: You can explain what's happening in the numbers to both technical and non-technical audiences · Adaptability: You're comfortable with change and can work effectively in a fast-growing environment Location Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: - High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. - Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. When it matters (usually no more than a few times a year) we take the time to gather for in-person events. Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii. Benefits and Perks All around awesome culture where together we strive to live our 5 values: - Data informed decision making. - Customer first. Always. - Succeed together. - Relentless about results. Obsessed with excellence. - Lead the change. Shape the standard. An open and inclusive environment where you’ll learn and grow through programs and resources like: - Monthly company All Hands meetings - Regular opportunities for executive leadership exposure through things like AMAs - Access to continued learning & development opportunities - Our commitment to a continuous feedback culture which allows us to drive performance and career growth - A growing network of Employee Resource Groups - Company sponsored volunteer hours - And more! Our more standard benefits - Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work - 14 Paid Company Holidays, includes 2 floating holidays (you choose!) - A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale - Unlimited infertility coverage benefits through our medical plans - Additional supplemental health benefits offered to you and your family - 401(k) retirement program with a fully vested immediate company match - 16 weeks of paid parental leave for birthing and non-birthing parents - Health Savings Account (HSA) options and company contributions each pay period - Flexible Spending Account (FSA) options for pre-tax employee allocations - Annual remote work stipend to be used on wellness or home office equipment Equal Opportunity Employer: We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/ and imposter syndrome https://fortune.com/2024/06/21/high-functioning-achievers-imposter-syndrome-career-ladder/ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support. Fraud Alert: Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com