Revenue Cycle Operations

Job description

Revenue Operations Lead Village | Full-Time Why We're Building Village Village Co-founder and CEO Brandon Terry's daughter Payton was born with a rare genetic condition — partially missing a chromosome critical for building essential organs. Diagnosed at 2 months old, she had 5 surgeries in her first 2 years. Brandon and his wife were told she might never walk or talk. Payton is doing wonderfully today. But what Brandon and his family remember most isn't just the medical complexity — it's the feeling of being on their own. Great doctors, but no one helping them navigate each step of the journey. No one connecting the dots. Tens of millions of families are living that same experience right now — navigating developmental delays, rare conditions, chronic illness, and special needs without a real partner in their corner. The more families Village meets, the more they realize this experience is not unique, but shared. There has to be a better way. This is why we're building it. The Opportunity Village is an AI-powered care orchestration platform for children with differences — a modern care coordination partner that helps families navigate complexity with confidence, and the practice infrastructure that lets providers focus on what they do best. We're building a product with real network effects and a scalable go-to-market, starting in LA and expanding nationally. We just closed our second round of funding, backed by Upfront Ventures, Bling Capital, and GTMFund. The next phase is about scaling LA, proving repeatability in new markets, and building toward Series A. For the right person, this is a career-defining opportunity — the chance to own the revenue engine of a company that's already working, and to build the operational infrastructure that will support care delivery for kids and families across the country. About the Role Village is looking for a Head of Revenue Operations to own the end-to-end execution of our revenue cycle — bridging the gap between provider onboarding and care delivery. You are the operational layer beneath payor strategy and the engine that keeps credentialing, coding accuracy, and billing running at scale. This role is about turning manual workflows into systematized, automated ones. You'll have real ownership, close proximity to leadership, and the opportunity to build something that directly enables Village's mission. What You'll Own - Billing: Assume full ownership of end-to-end billing in Candid Health — chart audits, coding, and payment initiation — with a goal of reducing oversight to less than 1 hour per week. - Credentialing: Drive a <24-hour turnaround for CAQH/Assured submissions once a provider is signed, while reducing per-provider enrollment costs by 20% by owning all new provider credentialing adds to existing agreements. - Automation: Identify and eliminate manual workflows using AI and modern health-tech tools — building systems that scale with the business, not headcount. Who You Are - Revenue cycle operator. You've worked claims and denials, you understand benefit verification and prior authorizations, and you know how to move a clean claim through the system. HMO/IPA experience is a meaningful plus. - Health-tech native (or fast adapter). You're comfortable navigating tools like Candid Health, Silna, and Assured — or you've operated in high-growth environments where figuring out new tools fast is just part of the job. - Builder, not just manager. You're energized by building the system, not just running it. You've used no-code or AI tools to systematize workflows and you default to automation before adding manual steps. - Wired for ownership. You don't wait to be told what's broken. You find it, fix it, and build something that keeps it from breaking again. What We're Looking For - Revenue cycle experience is required — credentialing, billing, denials management, and payor operations. - Experience operating in a startup or high-growth environment where you've had to build processes from scratch. - Hands-on familiarity with modern health-tech billing and credentialing platforms. - Comfort with AI and no-code tooling to reduce manual work and improve operational efficiency.