Revenue Operations

Job description

AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable https://modal.com/blog/lovable-case-study, Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C https://modal.com/blog/modal-series-c at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn https://github.com/mwaskom/seaborn, Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. About the Role We're seeking a Revenue Operations Manager with a strong track record, a builder's mindset, and a bias for action to join our in-person team in New York or SF. This is a high-impact, hands-on role. You'll own the entire revenue operations function, from top-of-funnel lead routing through deal close and commission administration. You'll work closely with our Head of Finance & People Ops and sales leadership to build the systems, dashboards, and processes that scale our go-to-market motion. What You'll Do: - Own the lead routing process from inbound and partnering with marketing to ensure proper attribution - Run effective territory management & strategy for Geo based decisioning - Support & strategise every aspect of revenue operations in your territory - Own the strategy for capacity forecasting, inputs, throughputs & outputs being the conduit back to finance in the US for effect capacity forecasting - Input and strategy for comp based decisioning and benchmarking - Support leadership in overall regional operations & finance strategy across all functions, sales, pre, ecosystem etc - Evaluate new tools in market and be responsible for improving the efficiency and effectiveness of the sales team - Build and maintain dashboards, leaderboards, and pipeline reporting to give leadership real-time visibility. - Monitor deal progression and hold reps accountable for CRM hygiene and accuracy. - Support deal reviews at the pricing and negotiation stages, coordinating with outside counsel as needed. - Own the closed-won process from signature through handoff to post-sale. - Administer commission plans across the sales org, ensuring accurate and timely calculations and serving as the source of truth for comp-related questions. What You Bring: - A builder's mentality; you identify gaps, propose solutions, and execute without being asked twice. - The ability to zoom out and think strategically while staying close enough to the work to get your hands on the keyboard. - Strong proficiency in HubSpot, with a track record of building reporting and workflows that drive accountability. - An AI-forward mindset: you actively use AI in your work and are excited to pioneer its use in go-to-market operations. - Strong communication and collaboration skills; you earn trust across Sales, Marketing, and Finance. - A player-coach orientation; you're not above the details and you're excited to own the work yourself Requirements: - 3–7 years in Sales Operations or Revenue Operations at a high-growth usage based sales organization - You've built core GTM infrastructure before: lead routing, CRM architecture, pipeline reporting, commission administration, deal desk. - Deep proficiency in workflows, lifecycle stages, custom properties, data hygiene. - You've owned commissions end-to-end: building the model, calculating payouts, fielding rep disputes, and keeping it reconciled with Finance. - You've run a deals desk, you know what makes a contract clean and you catch errors before they become problems. - Strong in Excel or Google Sheets; you can build a pipeline coverage model and know which metrics actually matter. - You've earned trust with a sales team by making their lives easier while holding them accountable to process.