Revenue Operations Analyst

Job description

**Vapi (/ˈVɑːpi/):** - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - [Try talking to Vapi now!](https://vapi.ai/) **Why We’re Hiring This Role** As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. The Revenue Operations Analyst will collectively be responsible for a mix of Data Quality, GTM Systems, Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment. **What You’ll Do** **Data Quality:** Validate account and opportunity data and recommend improvements **GTM Systems:** Help troubleshoot issues and configure new users **Project Management:** Design and operationalize improvements to streamline the work of customer-facing roles. Ensure every function in the GTM org runs with consistency and scale. **Enablement:** Equip our AEs, SDRs, and broader GTM team with the frameworks, playbooks, and training they need to execute at a high level. This includes onboarding programs, sales coaching, competitive battlecards, and product launch material. **Analytics & Insights:** Build reports and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity. **Who You Are** 2+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company. Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives. Builder mindset: You thrive in "zero-to-one" environments and enjoy creating durable processes from scratch. **How We Work:** **Build something worthy of love -** Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate. **Commit and follow through -** We finish what we start and build trust by being people others can count on. **Why not today? -** We value urgency and momentum. The fastest path to customer value usually wins. **Seek raw input -** We go directly to customers, data, and teammates instead of relying on summaries or assumptions. **It’s our problem -** We operate as one team. We share credit, own mistakes together, and support each other when things get hard. **Be direct and kind -** We give feedback clearly, respectfully, and without delay. **Why Vapi:** **Generational impact**: Build the *human interface* for every business **Kind team**: The founders, Jordan and Nikhil, are Canadians **Tier-1 Investors**: YC, KP seed, Bessemer Series A **What We Offer:** **Real stake**: We offer a competitive salary and excellent equity ownership **Comprehensive health coverage**: medical, dental, and vision plans **Team love**: We love hanging out, and we do quarterly off-sites **Flexible time off**: take what you need **More**: catered meals, transportation, gym, and a $10k annual L&D budget