Revenue Operations Analyst

Job description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. **Department Focus:** The Cloud Platform department at Deliverect is the engine that drives our customers' success by providing a reliable, scalable, and secure platform for exceptional customer experiences. Our team of passionate engineers and architects constantly innovates and refines our solutions, equipping businesses with the cutting-edge technology they need to thrive in today's competitive landscape and deliver unparalleled ordering experiences. **Your Impact:** As a Revenue Operations Analyst at Deliverect, you will play a pivotal role in optimizing our GTM teams (Sales, Marketing, and Onboarding) for greater efficiency and effectiveness. You will be at the forefront of driving change, balancing strategic project-based initiatives with day-to-day operational support. By leveraging your deep knowledge of CRM platforms, particularly HubSpot, you will contribute directly to our scalable, customer-centric growth. This is a unique opportunity for a proactive and autonomous individual who thrives in a fast-paced environment and is excited to take ownership of key operational tasks that directly impact business outcomes. **\*This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Madrid or Ghent office and 2 days from the comfort of your home.** ### What you will do: - **Project-Based Initiatives**: Lead and deliver on quarterly RevOps projects, including reporting improvements, process optimization, and tool enhancements. - **Operational Support**: Provide timely and accurate day-to-day operational support to GTM teams, troubleshooting and resolving CRM and system-related issues via our ticketing system. - **Data and Reporting**: Develop and maintain CRM reporting dashboards, including pipeline forecasting, and use data analysis to provide valuable insights that drive strategic decisions. - **Process Improvement**: Identify areas for improvement across our GTM processes, workflows, and systems. Implement innovative solutions that balance speed with quality, ensuring long-term scalability. - **Stakeholder Collaboration**: Actively engage with and manage relationships with cross-functional teams (Product, Data, Finance, People) and external vendors to align on priorities and solutions. - **Data Management**: Drive improvements in how we leverage contact data across our systems, ensuring data quality, cleanliness, and compliance. ### What you will Bring: - **Experience**: 2-5 years of experience in an Operations or similar role (Revenue Ops, Business Ops, or GTM support) within a high-growth tech company. - **CRM Expertise**: Hands-on experience with CRM platforms is a must-have, with strong knowledge of HubSpot preferred. CRM admin certification is a **plus**. - **Mindset**: A curious mindset and a proactive, optimistic attitude with a drive to initiate change. You are comfortable working autonomously with ambiguous requirements and can balance quick, pragmatic fixes with well-structured, long-term solutions. - **Skills**: Proven project management skills and the ability to handle multiple priorities simultaneously. Proficient in strategic thinking, problem-solving, and data analysis. - **Communication**: Strong English communication skills with the ability to manage diverse stakeholders and explain technical concepts clearly. A proven ability to form relationships with the GTM team and understand their day-to-day work and pain points.