Revenue Operations Analyst (Bosnia and Herzegovina)

Job description

# **Our Company** Genomenon is an AI-driven genetic intelligence company on a mission to save and improve lives by making biomedical information actionable. Rare diseases and cancer affect more than 30 million people in the U.S. alone and hundreds of millions globally, yet most patients still face long diagnostic journeys and limited treatment options. Our goal is clear and ambitious: to deliver the information that shapes diagnosis and treatment for every rare disease and cancer patient. We sit at the intersection of AI, genomics, and real world evidence. Genomenon transforms the global scientific literature into a literature derived, real world evidence (RWE) engine for precision medicine—combining large-scale AI with expert human curation to deliver clean, clinically actionable datasets. This approach fills critical gaps left by EHR and claims data, especially in rare disease and oncology, by showing how patients actually present, progress, and respond to therapy. We turn vast, complex biomedical data—spanning genomics, clinical evidence, and scientific literature—into trusted intelligence that helps clinicians make better diagnostic and therapeutic decisions, and supports life sciences organizations in bringing better therapies to market faster. Our work has real, measurable impact. Genomenon’s platforms and services are used by more than 250 clinical laboratories and pharma organizations worldwide to support diagnostic interpretation, variant curation, and evidence-based decision-making across the drug development lifecycle. Each year, our technology helps inform care for tens of thousands of patients facing rare, complex, and time-sensitive conditions—reducing uncertainty and delivering answers when they matter most. What makes Genomenon unique is our ability to support both clinical diagnostics and pharmaceutical innovation on a shared foundation of advanced AI, deep domain expertise, and rigorously curated data. - In the clinic, our solutions directly influence real world patient outcomes. - In pharma, we enable teams to harness literature derived RWE across clinical trial development, regulatory, and commercial workflows—turning fragmented biomedical knowledge into a strategic asset and emerging as the trusted data layer for genomic diagnostics and precision therapeutics. If you’re motivated by impact, energized by complexity, and excited to help shape the future of rare disease diagnosis and treatment, there’s no better place to do that work. ### **Genomenon** /ge.gno.mai.non/ Source language: ancient Greek 1. Verb to come into being to be born out of need 2. Noun the leader in genomic intelligence # **Our Community** Genomenon team members are thoughtful, ambitious, and mission-driven professionals working across states and countries. Our team brings together scientists, clinicians, engineers, and commercial leaders who collaborate as equals and learn from one another every day. We value curiosity, accountability, and people who thrive in fast-moving, high-impact environments. We are guided by our core values: - **Always Learning**: Approach challenges with curiosity and a growth mindset - **Data-Driven**: Ask a lot of questions and look to the evidence for answers - **Humbly Confident**: Aware of the value that we and others bring to the team - **Customer & Patient Driven**: Put patients and customers first in everything we do - **True Grit**: Embody passion and persistence, and aren’t afraid of hard work ## About the Opportunity Genomenon is looking for a Revenue Operations Analyst to support our commercial teams as we grow our genomic and real-world evidence (RWE) partnerships. Based in Bosnia and Herzegovina and working remotely as part of a distributed, global team, you'll keep our revenue systems, data, and reporting accurate and dependable — the foundation that lets our sales, marketing, and customer success teams make confident, data-driven decisions. This is a hands-on role for someone who takes ownership of recurring work, solves known problems independently, and can be trusted to keep things running well without close supervision. --- ## Position Responsibilities ### Forecasting & Pipeline Reporting - Produce preliminary roll-up forecasts by segment and region. - Analyze forecast accuracy against prior periods and identify drivers of variance. - Track leading indicators — coverage, cycle time, and slip rate — for the sales team. - Prepare weekly commentary on pipeline movement and risks. - Create exception lists for stale opportunities, missing next steps, and pushed close dates. ### Data Governance & CRM Data Quality - Define required fields, validation rules and data definitions for core CRM objects, with clear rationale. - Manage enrichment and routing rules, and monitor for exceptions. - Monitor adherence to core sales processes and build Salesforce workflows to support consistent execution across the team. - Run monthly duplicate-record sweeps and remediate at scale. ### CRM Administration & Systems Support - Set and enforce data governance standards for new fields, including picklist values and help-text, to maintain data integrity. - Configure validation rules and flows for core go-to-market processes (lead routing, stage enforcement). - Develop and test changes in sandbox prior to deploying to production and draft release notes for minor changes. - Build standardized dashboards and report folders, and maintain report naming conventions. - Manage lightweight integrations (e.g., marketing automation platform, Sales Enablement, and other tools connected to CRM), with monitoring alerts for sync errors - Document admin runbooks and maintain how-to guides for common user tasks. - Manage user access and user permissions across GTM tech stack. ### About You You are a reliable, detail-oriented Revenue Operations professional who keeps CRM data, reporting, and revenue processes accurate and trustworthy for the teams that depend on them. You combine hands-on Salesforce administration and analytical skills with steady, independent follow-through — solving familiar problems on your own, delivering recurring work others can count on, and using data to inform decisions within your scope. ### You Bring - 2–5 years of experience in Revenue Operations, Sales Operations, or a related analytical function. - Hands-on experience with Salesforce administration. (Bonus with experience in Salesforce reporting). - Salesforce Administrator certification. - Strong problem-solving instincts: you find answers independently for recurring work, using documentation, tools, and past examples to solve familiar problems without relying on others. - Comfort with data: you pull and interpret relevant metrics without being asked, and use evidence to inform decisions within your scope. - A high bar for quality: you deliver work that's clear, complete, and easy for others to use, and you treat internal partners with the same care as external ones. - Clear communication: you share ideas plainly, listen actively, and contribute to discussions without dominating or going quiet when it matters. - Resilience and follow-through: you adapt when priorities shift, ask for help before getting stuck or overwhelmed, and stay reliable under normal pressure. Comfort writing SQL or working with BI tools, and strong Excel or spreadsheet skills. - Clear written and spoken English, as you'll collaborate with colleagues across the US and other regions. - A genuine interest in Genomenon's mission to make biomedical information actionable for better patient outcome. ### Nice to Haves - Experience with Marketing Cloud Engagement, HubSpot, SalesLoft, Salesforce CPQ or other GTM platforms. - Exposure to sales forecasting or pipeline analysis. - Interest in the life sciences, genomics, or healthcare data space. # Our **Commitment** Building a great company starts with building a diverse and inclusive team. We believe that people with different backgrounds, perspectives, and life experiences help us solve harder problems and build better solutions. Genomenon is committed to inclusion across race, gender, age, religion, identity, disability, and background — in how we hire, how we work, and how we lead. If you’re excited about the role but unsure whether you meet every qualification, we encourage you to apply. We’d rather review one more resume than miss the chance to meet someone exceptional.