Revenue Operations Consultant

Job description

**About Us** AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. **Your Mission:** As a Revenue Operations Consultant, you will provide critical deal desk and sales operations coverage during an eight-month maternity leave. Reporting to the Senior Manager of Revenue Operations, you will partner closely with Account Executives to structure commercially sound SaaS agreements and move opportunities efficiently through the deal review and approval process. During the 8-month term, you will serve as a key liaison between Sales, Finance, and Legal, helping resolve commercial and contractual obstacles while ensuring deals align with internal policies. Your broader mission will be to maintain continuity across the Revenue Operations function and identify opportunities to improve the team’s efficiency during the contract period. ### **What You’ll Do:** - Manage day-to-day deal desk coverage, supporting opportunities from initial deal structuring through final review and approval. - Partner with Account Executives to develop pricing, packaging, discounting, payment terms, and contract structures that meet customer needs while supporting company objectives. - Review non-standard deal terms, identify potential risks, and coordinate the appropriate internal approvals. - Work cross-functionally with Sales, Finance, and Legal to resolve commercial and contractual issues that could delay deals. - Guide sales representatives through established deal review processes, approval requirements, and contracting procedures. - Maintain accurate opportunity, pricing, approval, and contract information within DealHub and the CRM. - Provide broader sales operations support as needed, particularly during periods of high deal volume or competing team priorities. - Identify process gaps and recommend practical improvements that increase the efficiency and consistency of the Revenue Operations team. ### **Who We’re Looking For:** - Three to five years of experience in Revenue Operations, Sales Operations, Deal Desk, or a closely related function. - Hands-on experience supporting B2B SaaS sales processes and recurring-revenue contracts. - Experience working with CPQ platforms and CRM systems. - Strong understanding of deal review cycles, pricing and discount approvals, contracting processes, and sales operations workflows. - Demonstrated experience partnering with Account Executives and cross-functional stakeholders in Finance and Legal. - Effective internal negotiation and objection-handling skills, with the confidence to challenge requests constructively and recommend practical alternatives. - Strong organizational skills and the ability to manage multiple time-sensitive deals simultaneously. - Self-sufficient and comfortable taking ownership of work with limited oversight. - Quick learner who can understand and apply company-specific processes within a short ramp period. - Sound commercial judgment, attention to detail, and a solutions-oriented mindset. *At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.* **Why You Should Join Us:** - **Great Place to Work Certified:** We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - **Innovative & Inclusive Culture:** Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. - **Ambitious Mission with Real Impact:** Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. - **Thrive & Grow:** There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. - **Flexible Work Setup**: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. **Perks:** - Competitive compensation - Remote-first/hybrid-flexible work setups - Healthcare coverage offered from day 1 - Retirement plans including company match - Unlimited PTO - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development - In-office lunch and commuter benefits for those located in our hub locations **Salary range for this role:** USD$62,000 - $70,000 for the 8-month term *We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.* *We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.* *Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.* *This job posting is for a new position*