Revenue Operations Lead

Job description

### Copia Automation Copia is the fastest growing provider of industrial cyber resilience software. Our tools allow industrial organizations to get their automation assets back up and running after cyber attacks and other downtime incidents. For some companies, a quick recovery means preventing millions of dollars in losses. For other companies, like electrical grid operators, it means saving lives. We are a 60 person software company growing revenue more than 2x year over year. Our customers include some of the largest manufacturers, warehouse operators, data center operators, and utilities in the U.S. and Europe. The problem we solve is a real one, and that is a large part of why people join us and stay. ### ### Revenue Operations Lead We are looking for our very first Revenue Operations hire to help scale our go-to-market motion. You'll create essential operational processes, become the trusted decision-support advisor for Sales leadership, start new governance initiatives, build AI-powered workflows, and more. This role will collaborate on a near-daily basis with executive team members across every department. Your primary customers will be Sales leadership, and report directly to the Head of BizOps. As a member of the BizOps team, you will collaborate closely with AI and data science experts to design and deploy scalable, intelligent, automated solutions to RevOps problems. What makes us most excited about this role is the opportunity to use code generation to produce novel, creative solutions to old RevOps problems. The best candidates will marry the confidence of experience with a student's curiosity, and be excited to build with AI! ### Responsibilities **Become a trusted advisor to Sales leadership.** - Partner with Sales leadership to drive revenue by surfacing what's working, what isn't, and what to change. - Perform essential analyses like territory sizing, quota attainment, weighted pipeline, and forecasting. - Own end-of-quarter reporting and build board-quality slides and explanations of our key results. **Design and implement processes that scale.** - Own HubSpot and our GTM tool stack: review every structural CRM change, and account for downstream impacts. - Design, build, and own key operational processes, such as deal desk, approvals, and quote-to-cash. - Identify and fix bottlenecks in our funnel, including lead routing, qualification, conversions. - Collaborate with our customer experience team to redesign our renewal and expansion pipelines. **Enable AEs with AI.** - Show our Sales teams how to use AI to generate polished, on-brand assets that exceed the quality bar of hand-crafted work. - Build AI workflows to generate custom customer-facing assets and AE enablement and training materials. - Implement new intent signal pipelines using Clay, and use AI tools to automatically turn those signals into engaging outreach. ### Qualifications **Required** - 5+ years of experience in a RevOps, sales operations, or GTM systems engineering role at a B2B software company - 3+ years of experience as a primary HubSpot admin of an organization - 3+ years of experience building and maintaining large, complex workflows in tools like HubSpot, Clay, or Zapier - 1+ years of experience using LLM coding agents to produce repeatable, high-quality outputs - The ability to perform key RevOps analyses end-to-end, from pulling and cleaning CRM data to distilling insights into beautiful slides **Preferred** - Experience working with sales teams targeting buyers in industrial automation or cybersecurity - Experience operationalizing Account Based Marketing strategies - Experience using a scripting language and APIs to create automated workflows