Revenue Operations Manager - Customer

Job description

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. ABOUT THE ROLE Halter's post-sale engine, launch and support, is where our customer promise gets delivered. This role exists to make sure it performs. You'll sit within Revenue Operations & Enablement (part of GTM Operations), reporting to our Rev Ops & Enablement Lead, and based in our Auckland HQ. Your remit is global: you'll work across the NZ-based 24/7 support team, regional support teams in the US, and launch teams in every market. While our in-market Rev Ops Managers (AU and US) predominantly focus on the sales cycle, you own the operational performance of everything that happens after the deal closes. How does the customer get launched? How does the support experience run? Where does it break? Where is it slow? You're expected to know, and to fix it. You'll own the operational processes, reporting, and the outcome and success of our tooling for launch and support. To be clear: this is an operations role, not a product role. Our Product Managers and Ecosystem teams own what our product looks like and the tools we use. You own how the teams operate around and within it. They build the tool; you drive adoption, govern usage, feedback changes, and make sure the processes around it are tight. You'll work in close partnership with the VP of Customer, whilst your in-market Rev Ops colleagues in AU and the US are your intelligence layer on the ground. They spot the local patterns; you act on them globally. You'll do it with AI as a core tool - not experimentally. We expect you to actively look for ways to reduce manual effort and accelerate how customer teams operate. WHAT YOUR DAY COULD LOOK LIKE - Reviewing launch performance data and identifying exactly where customers are taking too long to get to value - Working with the global support team to diagnose why escalation rates have spiked in a region, and driving the fix - Designing a process improvement for the handover between sales and launch, then briefing the in-market Rev Ops Managers on how it lands locally - Running a tooling adoption review. Are teams using a system consistently? Where are they working around it? Why? - Acting on a pattern flagged by the US Rev Ops Manager in support tickets that doesn't match what you're seeing globally - Partnering with the Launch PM to align on where the operational process needs to flex around an upcoming product change - Building reporting that gives the VP of Customer clear visibility into launch and support performance without having to ask for it WHAT WE'RE LOOKING FOR You could come from customer operations, customer experience, onboarding/ implementation, or you've been the operational person in a scaling company who made the post-sale experience actually work. The background is irrelevant. What matters is how you think. You think in processes. You can look at how a team operates, see where it breaks, and design something better. You care about consistency and scalability, but you know that a process nobody follows is worse than no process at all. You're data-driven. You build reporting, define metrics, and use data to diagnose problems and track whether your changes are actually working. You don't guess. When something looks off, you dig until you find it. You work across boundaries with credibility. You'll be partnering with the VP of Customer, regional team leads, a Product Manager, and your Rev Ops peers in AU and US. You influence without authority, navigate competing priorities, and people bring you in because the quality of your insight makes their decisions better. You understand the difference between operations and product. You own how teams work and how tools are used. You don't own the product roadmap. That boundary is clear in your head and it shapes how you operate. YOU'LL CRUSH THIS ROLE IF YOU - Own operational performance. If support is slow or launch is breaking, you don't wait for someone to tell you. You dig in and drive the fix - Think in processes and systems. You see how work flows end-to-end and you design for scale, not just for today - Are relentlessly data-driven. You build the reporting, define the metrics, and use data to prove what's working and what isn't - Work across boundaries with ease. VP of Customer, Product PMs, regional team leads, your Rev Ops peers. You navigate all of it - Know the difference between ops and product. And you operate with clarity in the ops lane - Have an instinct for where customer experience is leaking. Before someone escalates it to you - See AI as a core work tool. Not a trend. You've already built it into how you operate BONUS POINTS IF - You've worked in customer operations, support ops, or onboarding ops in a scaling company - You've managed or governed operational tooling across distributed teams - You've worked in ag-tech, SaaS, or hardware-led businesses - You've operated in a global or multi-market setup before JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"