Revenue Operations Specialist

Job description

About Andela At Andela, we know brilliance is evenly distributed around the world, but opportunity is not. For over 10 years, Andela has connected its customers with top global, remote technical talent from over 135 countries with the majority residing in emerging markets like Africa and Latin America. As one of the world’s largest talent marketplaces, Andela gives companies greater flexibility to quickly deploy qualified technologists. With talent highly skilled in advanced technologies to support Application Development, Artificial Intelligence, Cloud & DevOps, Data Engineering, and much more, customers experience 33% faster project delivery. The company’s exclusive AI-powered platform, Andela Talent Cloud, is the industry’s only unified platform managing the complete global talent lifecycle and enables customers to fill individual roles or engage fully managed teams up to 66% faster. Andela is on the precipice of two breakout industry transformations: one in staffing/hiring and the other in software development, both accelerated by generative AI. Are you an exceptional, hungry leader seasoned in scaling businesses through transformation and growth? Join us and change the world. Job Summary The Revenue Operations Analyst will serve as the first line of defense for the Revenue Operations team — the primary intake point for ad hoc requests, tooling questions, data issues, and reporting needs that flow in from across the commercial organization. This role is a critical capacity investment that will enable the RevOps team to tackle more strategic projects. This is an excellent opportunity for a detail-oriented, technically curious operator who wants to build deep expertise in a modern RevOps tech stack while making a tangible impact on how a fast-growing company runs its go-to-market engine. The ideal candidate is highly organized, proactive in identifying patterns in operational issues, and comfortable navigating a complex CRM and tooling environment with minimal hand-holding. Exceptional Leadership The best Andelans show up as brand ambassadors, trusted advisors, and innovation partners to the clients and ecosystems they serve. If your peers would describe you like this, we want to hear from you: - Low ego, low drama: You share credit, take blame. You like being wrong because it means someone else had a better idea. - One team mentality: You break silos. You put the company and mission first above your team alone. You roll up your sleeves when it matters. - Great listener, hungry for feedback: You’re always seeking to improve our product, our business, and yourself. You solicit diverse opinions and deeply listen. - Owner, not renter: You see a problem and fix it - or find someone who will. The buck stops with you. - Business problem solver: You’re not just a functional expert. You consistently get praised for approaching your work through the lens of solving real business problems. - Trust Builder: You have a track record of earning trust with senior executives, local stakeholders, and partners — the kind that takes time to build and compounds over years. In markets where relationships precede transactions, this is your edge. - Thrives In Ambiguity: You're energized by building something that doesn't fully exist yet. You create structure where there isn't any, and you stay confident and resourceful when the path isn't clear. Key Responsibilities - Operational Support & Ticket Management - Serve as the first point of contact for inbound RevOps requests, managing the ticketing queue to triage, route, and resolve Tier 1 issues across the tech stack. - Resolve common system issues in Salesforce, including data corrections, record ownership updates, field errors, and access requests, while ensuring SLAs are met. - Escalate complex or high-priority issues to senior team members with full documentation and context. - Data Quality & CRM Hygiene - Perform routine data audits and cleanup (duplicate management, field standardization) across Salesforce and connected systems. - Monitor and maintain data integrity across the pipeline for account, contact, opportunity, and custom objects. - Build fields and custom objects in Salesforce as needed to support the completion of tasks and projects. - Support territory management workflows, including account assignments and routing rule maintenance, and assist with list management and data enrichment. - Reporting & Dashboards - Own the maintenance and accuracy of standard RevOps dashboards and reports in Salesforce and connected BI tools. - Build ad hoc reports and data pulls to support commercial team requests, QBRs, and pipeline reviews. - Assist with data preparation for forecasting, territory planning, and GTM analysis. - Tooling & Process Documentation - Support day-to-day administration of core RevOps tools, including Salesforce, assisting with user provisioning, access management, and basic configuration changes. - Help QA new workflows and system changes before deployment. - Document operational workflows, SOPs, and system configurations, and identify recurring request patterns to surface recommendations for systemic process improvement. Required Qualifications - 2–4 years of experience in sales operations, revenue operations, business operations, or a related analytical role - Hands-on Salesforce experience — comfortable navigating the platform, running reports, and making basic data updates (Admin certification a plus) - Strong Excel/Google Sheets skills and comfort working with large data sets - High attention to detail and strong organizational skills — you don't let things fall through the cracks - Clear written communicator; able to translate technical issues into plain language for non-technical stakeholders - Self-starter who is comfortable asking good questions and then working independently - Curiosity about systems and how data flows across a modern GTM tech stack - Experience with tools such as Outreach, Gong, ZoomInfo, LeanData, or BI platforms (Tableau, Looker) is a plus - Prior experience at a B2B SaaS or high-growth technology company preferred #LI-REMOTE #LI-RDR