Revenue Operations & Strategy Manager

Job description

ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. ABOUT THE ROLE Nooks is looking for a Revenue Operations & Strategy Manager to help scale our best-in-class RevOps function. Reporting directly to the Sr. Manager of RevOps, you will own critical systems areas end-to-end, set the roadmap for how they evolve, and drive strategic initiatives that shape how our GTM organization operates. This is not an execution-only role. You will be the directly responsible individual (DRI) for meaningful pieces of our revenue engine - owning them from maintenance through evolution, educating stakeholders, and setting the standard for how we operate. You’ll combine deep analytical rigor with strategic judgment, evaluating trade-offs and broader business implications. The ideal candidate thrives in ambiguity, brings a clear point of view, and is energized by building systems that outlast them. You bring conviction, structured thinking, and a track record of shipping things that stick. WHAT YOU’LL DO This role offers excellent exposure to all aspects of the revenue engine and provides a clear path for growth into senior revenue operations positions. ANALYSIS & STRATEGIC INSIGHT - Identify, evaluate, prioritize, and articulate business cases for GTM investments - including opportunity sizing to determine which levers matter most - Conduct deep-dive analyses into pipeline, conversion, segmentation, retention, and rep performance, identifying root causes and evaluating trade-offs across potential solutions - Develop hypotheses about where the business has the most upside, size the potential impact, and back it with structured analysis - Build and maintain executive-level dashboards, forecasting models, and GTM performance review cadences with a clear POV and prioritized recommendations PROJECT EXECUTION & CROSS-FUNCTIONAL PARTNERSHIP - Develop distinctive expertise in complex RevOps topics: forecasting methodology, territory design, segmentation, incentive design, or similar - and bring that expertise to bear on hard problems - Serve as a reliable project owner within RevOps and across the organization - known as someone who can independently take an effort from ambiguity to shipped outcome - Scope and execute projects aligned to agreed business outcomes and timelines, managing multiple workstreams concurrently without dropping quality - Proactively measure project outcomes post-launch and share learnings back to the business, including retrospectives on previously shipped work - Demonstrate strong prioritization and the ability to pivot quickly when priorities shift COMMUNICATION & TEAM LEADERSHIP - Contribute meaningfully to team cohesion, morale, and the standard of work - you make the team better by being on it - Communicate expectations to stakeholders clearly and consistently, including timelines, dependencies, and trade-offs - Write with conclusions first - clear, concise, and paired with the rationale needed for the reader to trust the recommendation - Present findings and recommendations to GTM leadership with a clear point of view, tailored to the audience - Actively seek feedback and demonstrate progress on it - committed to your own continuous improvement and modeling that for the team SYSTEMS OWNERSHIP - Own the development and maintenance of a critical systems area (e.g., forecasting infrastructure, territory & quota management, lead routing, commissions, account scoring) end-to-end and with minimal guidance - Develop and maintain a 2-quarter forward roadmap for your systems area, sequenced against business priorities and communicated proactively to stakeholders - Define and own the criteria used to evaluate systems effectiveness and where to invest next - including build-vs-buy decisions and vendor evaluations - Identify and lead opportunities to evolve your systems area - whether that’s new capabilities within existing tools or updates to the broader stack - Run issue triage effectively and set the standard for how quickly and cleanly problems get resolved - Manage documentation for your systems area and model documentation best practices for the rest of the team - Drive communication, change management, and training for stakeholders and leadership when systems or processes change TECH STACK EXPERTISE - Act as a subject matter expert across our GTM tech stack - HubSpot, Nooks, Gong, Clay, and forecasting tools - Partner with our GTM Systems Admins to maintain data hygiene, configure workflows, and optimize automation rules - Serve as an escalation point for GTM tech troubleshooting, rules of engagement interpretation, and daily operational issues - Continuously evaluate the tech stack for gaps, redundancies, and opportunities for consolidation or new investment WHO YOU ARE - 4+ years of experience in SaaS RevOps, with demonstrated progression in scope and ownership; 6+ years of total experience in investment banking, management consulting or related analytical roles - Subject matter expert in HubSpot and the modern GTM stack (Nooks, Gong, Clay, Claude/ChatGPT, Cursor, forecasting tools) - hands-on when needed, and trusted to guide others - Business-case fluency you can size an opportunity, articulate the trade-offs, and translate the analysis into a recommendation leadership can act on - Strong project owner you’ve independently scoped, sequenced, and shipped cross-functional initiatives, driving deliverables from partners you don’t manage - Analytical rigor you build complex models, investigate root causes, and stop only when you’ve found the real answer, not when you’ve found an answer - Comfortable with ambiguity: you bring structure to undefined problems, evaluate trade-offs, and weigh broader business implications before recommending a path - Builder’s bias for action: you create scalable programs with measurable impact rather than one-off fixes - Exceptional communicator: clear and persuasive in presentations, writing, and stakeholder updates; effective at educating others on your domain - Empathetic toward reps: genuinely invested in their success and the quality of their day-to-day experience - Collaborative, humble, and coachable: contributes to team morale, seeks feedback, and treats being challenged as a gift We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles, seen on this listing. On top of this, we offer equity, generous perks, and comprehensive benefits. THIS ROLE IS BASED IN: Remote or San Francisco Bay Area. Occasional travel for team onsites, trainings, etc. may be expected. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.