Revenue Operations Systems Administrator (Hybrid @ Bellevue, WA)

## About the Role OfferUp is looking for a Revenue Operations Systems Administrator to join our Revenue Operations team. This is intentionally a multi-platform role spanning CRM, billing, customer support, marketing, and revenue intelligence, including Salesforce, Zuora, Zendesk, HubSpot, and Zoom Revenue Accelerator. We don't expect candidates to arrive as experts in every tool in our stack. We do expect the technical aptitude to become one. You'll own technical execution within a roadmap and priority framework set by the RevOps Manager. We expect you to investigate problems, recommend solutions, and independently drive work through implementation, testing, deployment, and documentation. You'll have meaningful autonomy in how problems are solved, while broader systems strategy, architecture, and prioritization remain with the RevOps Manager. This is an opportunity to grow beyond a single-platform admin role. You'll work across CRM, billing, customer support, marketing, and revenue intelligence systems with meaningful production ownership from day one, alongside modern AI-assisted development practices and direct access to the person setting architecture. As the RevOps Systems function grows, you'll have the opportunity to become a foundational source of technical and operational knowledge for the team, and to grow into owning more of that architecture yourself. ## What You'll Do - **Salesforce Administration:** Own execution across user management, permissions and access, Flow automation, custom objects and fields, data quality, integrations, reporting, and dashboards. Independently translate business and system requirements into reliable technical solutions, escalating architectural decisions and material trade-offs when appropriate. Example scope: sharing-rule and permission-set fixes for CRM sync parity, UTM/attribution field configuration, lead-routing troubleshooting. - **Zuora Operations:** Own billing workflows, subscription lifecycle management, product catalog updates, and pricing and general configuration. Example scope: product catalog and rate plan updates, subscription amendment troubleshooting for CS-escalated billing disputes. - **Zendesk Configuration:** Maintain and evolve ticket views, automation, triggers, macros, and reporting for CS and Risk. Example scope: after-hours routing triggers, time-tracking field setup, containment/reporting fixes. - **HubSpot Maintenance:** Support marketing-to-sales pipeline hygiene, list management, form configuration, and Salesforce↔HubSpot sync troubleshooting. - **Broader Stack Support:** Build functional knowledge of Zoom Revenue Accelerator and other tools in the revenue stack. Be the person who knows how the pieces connect. - **Release & Change Management:** Own the deployment lifecycle for changes across our stack, including Git-based branching (via GitHub), sandbox testing, PR-reviewed deploys, staged rollouts, and rollback planning. Coordinate timing and communication so changes don't disrupt live Sales and CS workflows. - **AI-Assisted Execution:** Use AI coding assistants (we use Claude Code) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment. This is now core to how RevOps work gets done here, not a nice-to-have. - **KTLO Operations:** Triage, investigate, and resolve inbound system requests from Sales and CS, proposing fixes and driving them through implementation without requiring escalation on routine issues. - **Documentation & Runbooks:** Build and maintain internal documentation for system configurations, workflows, and operational processes. - **Cross-Training:** Cross-train with the RevOps Manager on all major instances so OfferUp has operational continuity during PTO, leave, or team transitions. ## What We're Looking For - Typically 4+ years of experience in Revenue Operations, Sales Operations, Business Systems, or a closely related field, with demonstrated ownership of production revenue systems - Hands-on Salesforce administration experience required; Salesforce Admin (ADM 201) certification strongly preferred - Exposure to Zuora or a comparable subscription/billing platform (Chargebee, Stripe Billing, etc.) - Familiarity with Zendesk or a comparable CS helpdesk platform - Experience with structured release management in a live production environment (Git/GitHub branching, PR review, sandbox/staging validation, and rollback planning), ideally on systems that sales or support teams depend on in real time - Practical experience using AI coding assistants (e.g., Claude Code, GitHub Copilot, Cursor) to accelerate technical work, providing clear direction, reviewing generated output, debugging issues, and validating changes before deployment - Strong documentation instincts: you write down how things work so others can follow - Able to work independently from a problem statement to a shipped solution, while recognizing the line between execution decisions and architectural ones ## Nice to Have - Apex fluency: comfortable reading and debugging existing code, and recognizing when a Flow-only approach won't cut it - HubSpot experience - Zoom Revenue Accelerator or comparable conversation intelligence platform - Background supporting a two-sided or consumer marketplace business - Experience supporting both a direct sales team and a customer success team - Prior experience as an early/foundational hire in a RevOps or systems function at a scaling company **Compensation Range: $130,000 - $145,000** OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience. Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process. **About OfferUp:** OfferUp is dedicated to creating the simplest and most trusted way for people to buy, sell, and connect in their local communities. One of the top local marketplace apps for local buyers and sellers in the U.S., OfferUp makes it easy for people to discover more of what they need—from great deals and secondhand goods to jobs, services, home rentals, and more—right in their own communities. Our trusted platform empowers millions to connect, thrive, and move life forward. Available on iOS and Android, OfferUp has consistently ranked among the top shopping apps. Founded in 2011 and based in Bellevue, WA, OfferUp serves local markets nationwide and was used by more than 1 in 6 adults in the U.S. in 2024. OfferUp is backed by leading investors, including Andreessen Horowitz, Warburg Pincus, GGV Capital, T. Rowe Price, and Coatue Management. **More About OfferUp At a Glance** - Top 10 Shopping app in the App Store and Google Play Store for three years - 15%+ of adults in several major markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando) - OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities *OfferUp is unleashing the power of local, and we’ve built a dynamic team to do it. To learn more about working at OfferUp, check out* [*](https://about.offerup.com/people) *OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.* *OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.*