Revenue & Restaurant Ops Contractor

Job description

ABOUT BLACKBIRD: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. ABOUT OUR TEAM: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. ABOUT THE ROLE Blackbird is looking for a Revenue & Restaurant Ops Contractor to support our Revenue team with a particular focus on restaurant partners, loyalty (FLY) initiatives, and the systems that power them. This role will work closely with senior leadership to design, analyze, and operationalize processes that enable Blackbird to scale new revenue-driving initiatives. The ideal candidate is analytically strong, technically savvy, comfortable working across data, systems, and operations, and excited to build the underlying infrastructure that supports loyalty programs, partner activations, and restaurant success. This is a highly hands-on role that blends data analysis, systems building, and execution - not just strategy. RESPONSIBILITIES: - Design and operationalize repeatable workflows for loyalty and revenue-generating programs - Develop performance analysis and reporting that deliver clear, actionable insights - Implement lightweight systems for hardware and inventory tracking and reconciliation - Contribute to CRM optimization, data integrity, and reporting accuracy - Support and execute ad hoc initiatives to advance new revenue opport REQUIREMENTS: - 2–4 years of experience in operations, revenue ops, analytics, or a related field - Strong analytical skills with the ability to turn messy data into clear insights - Comfort working with Claude Code, SQL, CRMs (HubSpot strongly preferred), Google Sheets, and reporting tools (e.g., Metabase) - Technically savvy; coding or scripting experience (e.g., SQL, Python, JavaScript) is a strong plus - Highly organized, detail-oriented, and comfortable managing multiple workstreams - Ability to both build systems and execute within them - Thrives in a fast-paced startup environment; proactive, resourceful, and willing to “grab the ball” NICE TO HAVES: - Prior experience working with restaurants or hospitality operators - Experience with loyalty programs, rewards systems, or partner-funded promotions - Revenue operations or systems-building experience at a startup - Hardware, inventory, or logistics coordination experience PAY TRANSPARENCY NOTICE & BENEFITS Depending on your work location and experience, the target hourly rate for this role is $35-$45/hour. This disclosure is provided in accordance with New York City’s Pay Transparency Law. PROJECT DURATION This is a 6-month contract position, with potential for extension based on project needs and performance. COMMITMENT TO EQUAL OPPORTUNITY Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf. Additionally, Blackbird participates in the E-Verify program https://static-assets.coinbase.com/e-verify.pdf. Join us and find out what the best work of your career could look like here at Blackbird.