Revenue Systems Manager

ShipMonk is looking for a Revenue Systems Manager to own the end-to-end revenue tech stack and drive optimization, efficiency, and productivity through the best use of technology. You will be responsible for managing our current systems, ensuring data integrity, and building out robust insights and reporting capabilities. As a critical member of the Revenue Operations team, you will support the current technology, identify improvements and enhancements, and define the systems strategy and roadmap.

This is an amazing opportunity for someone who has strong business acumen coupled with strong technical expertise and loves making an impact through people, process, and technology.

The ideal candidate will be able to work effectively with cross-functional teams (e.g. marketing, sales, account management, client services, finance, etc.) to design and implement best practice solutions in our CRM (Salesforce) and other revenue systems to effectively support our business objectives, streamline processes, and provide comprehensive insights and analytics.

What You’ll Do:

• Manage the administration, configuration, and integration of Salesforce.com and other tools across the revenue tech stack, including technologies for marketing automation, sales engagement, data enrichment, analytics, etc.
• Define and maintain the systems strategy and roadmap
• Recommend and drive process and system improvement initiatives across the end-to-end revenue organization
• Ensure data quality, accuracy, and governance across all revenue systems
• Provide reporting and insights to establish best-in-class visibility and tracking of critical revenue metrics in areas such as marketing spend, campaign management, lead lifecycle, pipeline, forecasting, sales productivity and effectiveness, and other revenue outcomes
• Work with cross-functional stakeholders to understand key objectives, define initiatives to improve business performance, and deliver technology solutions that align with business needs
• Provide training and ongoing day-to-day support to users, including documentation, related to systems, processes, and user guides
• Own Salesforce configuration changes as needed, such as Flow, assignment rules, approval processes, custom objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards, etc.

What You’ll Need:

• Certified SFDC Administrator required with 3-5 years of relevant hands-on administration experience
• Experience with marketing automation and marketing analytics (such as HubSpot, Google Analytics, etc.)
• Advanced level and/or other Salesforce certifications preferred (e.g. Sales Cloud, Service Cloud, etc.)
• Strong technical expertise and business acumen across end-to-end revenue (sales, marketing, etc.) processes and technologies (e.g. Salesforce, HubSpot, Outreach, Asana, Zapier, Docusign, Zoominfo, etc.)
• Experience with system implementation and application support with outstanding project management and execution skills
• Ability to drive cross-functional initiatives across multiple stakeholders by determining key objectives, creating business requirements, and translating into system configuration and implementation
• Strong analytical skills and ability to leverage data to provide insights to guide business decisions and track revenue performance
• Comfortable working in a dynamic, high-growth environment with the ability to work independently, manage multiple tasks and projects simultaneously, and prioritize effectively
• Other preferred skills include: understanding of basic triggers/Apex code knowledge, intermediate to advanced level BI user experience, HubSpot certification, etc.
• Experience in order fulfillment, shipping, and/or e-commerce a plus