Review Response and Dispute Specialist

Job description

LOCATION: Lehi, UT POSITION OVERVIEW: Join our rapidly expanding company as a Review Dispute and Response Specialist. This role is ideal for a recent graduate or current student in computer science or a related technical field. As the backbone of our data quality and review dispute operations, you will play a key role in ensuring consistency, compliance, and professionalism in all review dispute processes. You will spend the majority of your time focused on meticulous data entry and process execution, guided by our Standard Operating Procedures (SOPs), while also contributing to continual improvement and documentation. RESPONSIBILITIES: SOP Adherence: Learn, follow, and help maintain detailed Standard Operating Procedures (SOPs) for all review dispute processes, including adding new locations, maintaining dispute lists, appealing reviews, and filing removals or denials. Data Maintenance & Entry: Diligently process and submit information to Google and other platforms, ensuring accuracy, compliance, and strict adherence to SOPs and data standards. Data Hygiene & Quality Assurance: Maintain an extremely high level of data hygiene, actively identifying and correcting discrepancies and errvors to reduce mistakes and ensure quality. Compliance & Consistency: Ensure all actions comply with internal policies and external platform requirements, maintaining consistency across all review dispute operations. Professional Communication: Interact professionally with clients and platform representatives, upholding company standards in all communications. Process Improvement: Dedicate time to understanding current workflows and proactively suggest improvements to increase efficiency, quality, and compliance. Automation & AI Contribution: Actively contribute ideas for product improvement, particularly related to AI and automation opportunities. Documentation & Knowledge Sharing: Participate in updating and improving centralized documentation and SOPs to support team knowledge and process clarity. Ownership: Take ownership of your area of responsibility, implementing and maintaining your own solutions for efficiency gains. Curiosity & Learning: Be constantly curious, willing to chase down answers about product functionality, and comfortable asking clarifying questions. QUALIFICATIONS: Education: Some college experience with a technical background, such as Computer Science, Data Science, Information Technology, or a similar technical field. Detail Orientation: Proven ability to focus intensely on details and maintain concentration during repetitive tasks. Process Discipline: Demonstrated ability to follow detailed procedures and maintain compliance with established standards. Automation Familiarity: Familiarity with no-code or low-code automation solutions (e.g., Zapier, Google Apps Script, etc.). Growth Mindset: Willingness to learn about and implement solutions using AI and new technologies. Communication: Excellent verbal and written communication skills to articulate observations, product improvement ideas, and interact professionally with clients and platforms. PREFERRED QUALIFICATIONS: Familiarity with command-line interfaces or basic scripting (e.g., BASH/SSH). Understanding of cloud-based systems and the general principles of application development. Prior experience in a role requiring high-volume, detail-oriented data processing. Experience with maintaining or contributing to centralized documentation or SOPs. Experience with SOP development, updating, or auditing. Familiarity with regulatory or industry standards related to online reviews, data privacy, or digital communications. Strong analytical skills, including the ability to analyze data trends and identify root causes of recurring issues. Exposure to project management or coordinating process improvement/documentation projects. Customer service or client-facing experience. Knowledge of major review platforms (e.g., Google My Business, Yelp, Facebook). Quality assurance or testing experience (QA, UAT, or similar). Change management skills and adaptability to evolving processes. Multilingual abilities, particularly Spanish. Technical writing skills for documentation or training materials. OPINIION’S CULTURE: At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! Our culture has been affectionately coined "Funfessional"—a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other. BENEFITS SNAPSHOT: Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents. 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%. Pre-tax Health Spending Accounts (HSA). Paid Parental Leave for all new parents (including adoption or foster care). Unlimited Time Off policies. 10 Paid Holidays annually. Monthly Gym Reimbursement benefit. *Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!