RevOps Contractor

Job description

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey. We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth. We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity. As a RevOps Contractor, you'll own the systems Clozd's go-to-market team runs on. This is a part-time (~20 hours/week), hands-on engagement for an experienced Salesforce admin who loves clean data and well-scoped projects. You'll administer Salesforce, keep our data clean and trustworthy across Salesforce and Gong, and ship a set of high-priority systems projects. You'll work closely with our GTM Strategy and Ops and Data & AI teams. ### What you will be doing: ●Own day-to-day Salesforce administration for our 50+ person sales, CS, and marketing teams, triaging and resolving requests from reps, managers, and leadership around permission sets, page layouts, flows, and user support ● Lead a Salesforce hygiene audit and cleanup, including duplicate rules, validation rules, field rationalization, and stage and record-type definitions ● Execute territory and book reassignments as we restructure our AE and AM books, including the bulk ownership changes and the reporting to track them ● Build the Salesforce objects, fields, and dashboards for renewal ownership and retention tracking, retiring the spreadsheets that hold this today ● Audit and tune our Gong, Salesforce, and BigQuery integrations, document what syncs where, fix what's broken, and troubleshoot integration breaks within one business day ● Create a data dictionary for the Salesforce fields and objects our BigQuery reporting depends on, so our analytics don't rely on tribal knowledge ● Build declarative flows (and light scripting where needed) that remove manual work from the revenue team ● Leave everything better documented than you found it, with a clear map of our systems, integrations, and known data issues, plus a written handoff for anything that needs ongoing care ### Qualifications: ● 3+ years of experience administering Salesforce, ideally at more than one company (Salesforce certification a plus, not required) ● Deep comfort with data hygiene, reporting structure, and CRM governance, including experience cleaning up someone else's org ● Hands-on experience with Gong and at least one of Outreach, HubSpot, or a similar sales engagement tool, including their Salesforce sync ● Some scripting or automation experience (light Python, Zapier, n8n, or similar) and comfort going beyond point-and-click configuration ● Familiarity with BigQuery or another data warehouse fed by Salesforce is a plus ● Strong ownership and independence, with the ability to drive a scope to completion, flag early when something is bigger than it looked, and document what you built so it lasts ● Availability for a consistent ~20 hours a week during US Mountain business hours, with the ability to respond to break/fix issues within one business day ● Alignment with Clozd's core values: vision, drive, empathy, stewardship, authenticity, and integrity ### Engagement Details ● Type: Independent contractor (1099 or through your own entity) ● Hours: ~20 hours/week, billed hourly against a monthly cap ● Term: 3-month initial term, then month-to-month with 2 weeks' notice either way ● Location: Remote, US-based; Mountain time overlap preferred ● Start: As soon as possible