Rider Onboarding Associate - (6 Months FTC)

Job description

**Rider Onboarding Associate** Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Rider Onboarding Associate to join our UKI team. This is a remote role with significant field-based travel, with positions available across Edinburgh, Manchester, Birmingham, Bristol, and London. In this role, you’ll work directly on the ground to source and onboard riders, ensuring our marketplace always has the right supply to meet customer demand. Get to know our Commercial team — what drives us, how we work, and what you can expect. **What You’ll Be Doing** You’ll be joining the Rider Enablement team. We focus on building the foundation of our marketplace by managing rider supply across the United Kingdom and Ireland, directly tackling logistics and scaling challenges to keep our fleet well-resourced. Here’s what your day-to-day might look like: - **Deliver in-person onboarding:** Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs. - **Secure hyper-local supply:** Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency. - **Manage seasonal demand:** Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements. - **Optimise onboarding processes:** Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting. - **Enhance the rider experience:** Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems. **What You’ll Need to Thrive** **Essential** - **Operational capability:** Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider. - **Autonomy and adaptability:** A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities. - **Stakeholder communication:** Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants. - **Logistical flexibility:** A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations. **Nice to Have** - **Language skills:** Professional proficiency in Portuguese or Arabic. - **Technical tooling:** Familiarity with G Suite, Slack, Looker, and Salesforce. *Note: This is a 6-month Fixed Term Contract (FTC) with the possibility of extension. All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.* **Why Join Us?** At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 **Make a visible impact every day** Your work directly improves experiences for customers, partners and riders. 🌱 **Learn fast in an entrepreneurial environment** Work close to the market with autonomy, pace and real responsibility. 🧠 **Build a career, not just a role** Stretch yourself, develop new skills and grow as the business evolves. 🌎 **Deliver together in an inclusive culture** Collaborative, values-driven teams that support how you work best. **Our Global Structure** Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. **Diversity, Equity and Inclusion** At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!