Rider Onboarding Operations Representative

Job description

**Location:** London, UK - Hybrid (3 days in office, 2 days remote) **Working pattern:** flexible shift patterns, including a requirement to work 2 weekends every month **Language:** English and French proficiency required Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities. ## What You’ll Be Doing You’ll be joining the **Rider Onboarding Operations** team, working at the forefront of complex and high-impact cases. Here’s what your day-to-day might look like: - **Own the rider onboarding journey end-to-end**, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand. - **Monitor supply pacing and pipeline metrics** across assigned markets, taking proactive steps to keep recruitment targets on track. - **Coordinate daily with external vendors and internal teams** to align on operational focuses, track task completion, and resolve blockers. - **Audit and optimise onboarding workflows**, identifying system inefficiencies and proposing practical solutions to improve funnel conversion. - **Support cross-market supply pipelines**, acting as a reliable operational expert to assist various international markets with their unique onboarding flows. ## What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - **Fluency in written and spoken English and French** - **Proven ability to communicate clearly and concisely** across diverse teams, stakeholders, and external vendor partners. - **Strong process-orientation and attention to detail**, with a track record of successfully managing and optimising complex workflows. - **Demonstrated analytical and problem-solving skills**, with the ability to identify operational bottlenecks and propose practical solutions. - **Thrives in fast-paced, dynamic environments**, showing adaptability to changing priorities and a continuous learning mindset. - **Familiarity with digital tools** such as Salesforce (CRM) or Google Sheets for data tracking and reporting is an advantage. ## Why Join Us? At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact. - 🔧 **Make a visible impact every day** Your work directly improves outcomes for customers, riders and restaurant partners. - 🌱 **Grow through ownership** Take responsibility for complex cases and help shape improvements to how we operate. - 🧠 **Develop deep operational expertise** Work across teams and markets to build strong regulatory and service knowledge. - 🌎 **Deliver together in an inclusive culture** Collaborative, values-driven teams that support how you work best. We aim to create a fair interview process that lets your skills shine. Learn more about how we hire [here](https://careers.deliveroo.co.uk/how-we-hire/). ## Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. ## Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!