Risk & Change Lead

Job description

**Role overview:** This role calls for a strategic yet hands-on professional who can lead through influence, drive change in dynamic project settings, and coach teams to embrace a proactive, risk-aware, and continuously improving mindset. ### Responsibilities: Risk Management - Develop, implement, and maintain a risk management framework aligned with operational delivery models and client requirements. - Identify, assess, and monitor operational, safety, compliance, and resource risks across field and desk projects. - Lead risk assessments during project onboarding, transitions, and delivery phases. - Define and maintain a risk register, ensuring timely updates and mitigations. - Facilitate root cause analysis (RCA) and lessons learned sessions after incidents or escalations. - Partner with clients and internal stakeholders to align on risk controls and response plans. ### Responsibilities: Change Management - Design and execute change management plans to support new processes, technologies, and client requirements. - Conduct impact assessments and stakeholder analyses for operational or system changes. - Develop communication and training materials to support adoption of new ways of working. - Ensure change initiatives are tracked, evaluated, and embedded into standard operating procedures (SOPs). - Drive continuous improvement through feedback loops and structured change reviews. ### Responsibilities: Collaboration & Leadership - Act as a trusted advisor to client and internal leaders on operational risk and change readiness. - Mentor and support the Risk & Change Coordinator in implementing day-to-day activities. - Report risk and change metrics to senior management and clients. - Promote a culture of risk awareness, transparency, and operational accountability ### Desired Skills & Qualifications - At least a Bachelor’s degree in Business Administration, Operations Management, or a related field. - 5–8 years of experience in risk management, change management, or operational governance roles. - Background in supply chain, manufacturing, managed services - Professional certifications preferred: Prosci, PMP, PRINCE2, ISO 31000, or Lean Six Sigma. - Experience working with field-based or multi-client operational environments. - Strong understanding of risk management and change frameworks (ISO 31000, Prosci, or ITIL). - Experience in business operations, preferably in consulting, staffing, or field services contexts. - Excellent analytical and problem-solving skills with high attention to detail. - Strong communication and stakeholder management skills, able to influence cross-functional and client teams. - Ability to work independently in fast-paced, multi-project environments. - Proven experience facilitating workshops, risk reviews, or impact assessments. - Familiarity with operational tools and Google Suite.