Risk Specialist

Job description

**Who We Are** Arrive Logistics is a **leading** transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. **Who We Want** We are seeking an analytical and proactive **Risk Specialist** to join our Risk department. This individual will support the team by identifying, assessing, and mitigating a spectrum of risks across the organization. The Risk Specialist will perform routine audits and help to refine processes to ensure adherence to risk standards and best practices. **What You'll Do** ### Risk Assessment & Compliance Monitoring - Freight & Carrier Auditing: Evaluate freight shipments and carrier profiles to ensure full compliance with internal policies, customer SOPs, and industry regulations. - Proactive Risk Shielding: Leverage proprietary, real-time monitoring tools and perform routine audits (e.g., commodity, decertification) to flag at-risk freight and protect the organization from non-compliant carriers. - High-Value/High-Risk (HVHR) Carrier Vetting: Source, review, and process carriers within Arrive’s network for specialty certifications and badging, communicating directly with carriers via phone and email. - Commodity Trend Analysis: Continuously assess freight commodities alongside leadership to adapt risk classifications in response to shifting industry trends. ### Operational Support & Incident Management - Escalation Resolution: Manage the load escalation workflow within designated SLAs, adhering to team SOPs and best practices. - In-Transit Risk Mitigation: Partner directly with the tracking and operations teams to resolve emerging risks for active loads in transit. - Quality Assurance: Conduct regular quality control reviews to ensure risk mitigation procedures are consistently followed across the board. ### Process Optimization & Cross-Functional Collaboration - SOP Development: Formulate, refine, and document SOPs for new and existing risk workflows to streamline operations without compromising quality. - Interdepartmental Alignment: Collaborate with Sales, Business Development, and Operations teams to clarify risk policies, align on customer-specific requirements, and promote company-wide risk awareness. - Workflow Automation & Reporting: Execute key reporting tasks and utilize Jira to update workflows, create templates, and implement basic process automations. ### Qualifications - Bachelor's degree or equivalent skills and experience. - 3+ years experience in brokerage transportation. - A working knowledge of Microsoft Office Suite and G-Suite. - Strong written and verbal communication skills. - Strong problem-resolution skills. - Strong organizational and analytical skills. - A self-starter with the ability to work independently. - Ability to multitask in a fast-paced, high-energy environment. - Strong logical reasoning skills, detail-oriented, with strong follow-through. - Excellent customer service skills via phone and email. ### The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401(k) program. - Build relationships and find your home at Arrive through our Employee Resource Groups. - Enjoy office wide engagement activities, team events, happy hours and more! - Leave the suit and tie at home; our dress code is casual. - Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown. - Park your car for free on site! - Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew. - Sweat it out with the team at our onsite gym. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Get paid to work with your friends through our Referral Program! - Get relocation assistance! If you are not local to the area, we offer relocation packages.