Road Freight (Transcon) Supervisor

Job description

Support local Transcon operations, finance, people, service providers and customers with focus on, on-time performance, operational efficiencies, business development, revenue growth and diversification. Key Responsibilities Support the development of of employees via the company standard of 52 training hours a year, and personnel development plans Support/work with District Trainer (and peer mentors) to ensure that new hires are properly on-boarded. Contribute to the effective daily department meetings with team. Use the workboard to support the operations manager in communicating, delegating assigning and/or completing work among the entire team. Engage in effective communication with Transcon department, all other local teams, the Transcon network, service providers, local management and CHQ. Support operations manager with department set up. Support the management of origin and destination dwell. Drive the timely and accurate processing and tracking and tracing of outbound and/or inbound shipments. Adhere to company procedures as outlined in OPS, compliance, and productivity standards. Build and maintain strong relationships with service providers and customers. Attend Transition and Implementation/Account management network calls related to new business as required. Drive superior customer service, including monitoring the Transcon workboard to ensure total customer satisfaction. Adhere to accurate shipment processing and invoicing per customer tariffs and/or standard operating procedures. Take an active role in the transition of new business/updates to existing business. Participate on Transition & Implementation calls and be prepared to support during daily meetings or in the absence of a team member. Drive the accurate protection of costs and timely, accurate invoice of customers. Support accounts receivable follow up, Draft Payable follow up and the audit of proof of deliveries and service provider invoices. Promote compliance with all company policies and regulations. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Maintain certifications related to daily work. **Must have the Right to Work in the UK** Experience Six months to one-year related experience and/or training; or equivalent combination of education and experience. Knowledge, Skills and Behaviours A good understanding of Expeditors’ products, services, and systems Knowledge of your local and overall domestic freight forwarding market Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Proficient Microsoft Office skills (Excel, Word etc.) Effective oral and written communication Effective organizational and time management Exceptional customer service at all levels Exemplify a tone of flexibility and open-mindedness within the department Emotional resilience Collaborative Humble yet driven Self-reflecting and open to feedback Ability to work with autonomy Reliable Attentive to detail Supportive of change Expeditors offers excellent benefits: Health Plan Employee Stock Purchase Plan Training and Personnel Development Program Employee Referral Program Bonus Bike to work scheme We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!