Road Supervisor

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a **Road Supervisor**, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders. You may also serve as a protection driver, operating a vehicle as needed to support service coverage, lead by example, and ensure excellent customer service for our riders. **This is a full-time, in-person, shift-based position requiring approximately** **40–45 hours per week (8–9 hour shifts)** **in-person based out of our Mountain View location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.** **What You'll Do:** - Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. - Develop and implement training programs for new hires and ongoing training for existing drivers. - Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. - Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise - Go to the scene of accidents and incidents to manage processes and protocols - Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth - Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities - Learn the fundamentals of Via operations and related safety procedures - Perform the routine operation of vehicles, including pre- and post-shift inspections **Who You Are:** - Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role. - High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred. - At least 25 years old - Hold a valid California Class B Commercial Driver’s License (CDL) with Passenger Endorsement, current medical certification, and no restrictions preventing the operation of the company’s *Grech*, *Freightliner,* or *Van Hool Motorcoaches,* including air-brake equipped vehicles. Must maintain a driving record that meets company and insurance requirements.. - An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically. - Proficient in using a tablet and standard office software (e.g., Google Suite). - Possess good knowledge of the city and community of Mountain View. - Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety - Able to deal effectively and courteously with all customers and the public - Ability to work flexible hours, including evenings and weekends, as required. - Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. **Compensation and Benefits:** - Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable - Salary range: **$39-42 / hour** - Hours/Shifts: - Split shifts: 6:00am - 11:00am and 3:00pm - 6:00pm - We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits. Ready to join the ride? *Via is an equal opportunity employer.*