Robotics Field Service Technician

Job description

## **Join Contoro Robotics – Revolutionizing Warehouse Automation with Cutting-Edge Robotics** At **Contoro Robotics**, we're on a mission to solve labor challenges through advanced robotic solutions. Headquartered in **Austin, TX**, our fast-growing startup is transforming the supply chain industry with our flagship warehouse automation technology. Our team is made up of top-tier experts in **robotics, AI, and logistics**, working together to push the boundaries of automation. We’re looking for **talented and ambitious individuals** to join us on this journey—helping shape the future of robotics while growing alongside a world-class team. If you're passionate about innovation, problem-solving, and making a real-world impact, we want to hear from you! **Employment Type:** Contract-to-hire **Location:** Morgantown, WV **Location Requirement:** Local candidates only (must reside within commuting distance of the deployment site; no relocation assistance or remote work available) ## **Job Overview** We are seeking a hands-on, customer-focused Robotics Field Service Technician to support our robotic unloading systems in real-world warehouse environments. This role involves operating robotic systems, providing on-site technical support, and maintaining strong communication with customers. You will be the face of our company on the ground, ensuring reliable operation and excellent service delivery. Must be a local resident able to report on-site for the duration of the contract; this role does not offer relocation or remote work options ## **Key Responsibilities** - Troubleshoot, repair, and upgrade robotic systems - Troubleshoot electro-mechanical issues in real time and restore the system to operational condition with minimal downtime, escalating to remote engineering support when needed - Diagnose and repair mechanical, electrical, and pneumatic faults, including work on sensors, motors, and robotic arms - Read and understand schematics, troubleshooting guides, and other documents to isolate problems - Support equipment upgrades and modifications - Perform preventative maintenance - Track and share maintenance records - Replace worn or failed components - Perform calibrations and daily readiness checks - Keep detailed reports - Document activities, repairs, and system performance through detailed field reports and Jira tickets - Track and manage on-site spare parts and consumables to maintain adequate supply - Maintain Customer Relations and a Safety Forward Mindset - Interface directly with on-site customer staff, keeping them informed and ensuring a strong working relationship - Follow all site safety procedures, including lockout/tagout and required PPE ## **Required Skills & Qualifications** - Associate’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field - 2+ years of experience in Robotics or Field Service - Ability to work independently in fast-paced environments - Physically able to lift up to 50 lbs, stand and walk for 8-10 hours, and maneuver in and around equipment including tight spaces - Willing to work in a warehouse environment that may not be climate controlled - Flexible on shift coverage, including occasional overtime and on-call support as required - Valid driver's license - Authorized to work in the United States - Strong communication skills - Prior experience in a customer-facing or field service role ## **Preferred Qualifications** - Bachelor’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field - Experience in automation, robotics, or warehouse operations - Experience working on AC and DC electrical systems, specifically 480VAC systems - Familiarity with industrial robot arms (KUKA, Fanuc, or similar) - Familiarity with PLCs, HMIs, or servo/motor drives - Familiarity with Jira or other ticket management system - Familiarity with software systems especially Linux and ROS, as well as with command line interface ## **Contract Details** - Duration and renewal terms to be specified per engagement - Schedule will align with on-site facility operating hours