Robotics Maintenance & Field Service Technician II / III

Job description

We believe general-purpose, generally-intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop. As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, every line of code written at Tutor has a direct impact on the global, physical economy. ### Our Culture We believe that something truly special can happen when talented, motivated people work together. At Tutor, every member of our team is empowered to have real impact in everything that they do. We’re characterized by both technical excellence and next-level collaboration and respect. ### About the Role At Tutor, our robots are operating in customer facilities across North America every day. When a robot goes down, customers feel it immediately. Our Maintenance and Field Service team is responsible for keeping those systems running, supporting customers, and providing the feedback that helps make our products better. This role sits at the intersection of Robotics, Operations, Manufacturing, and Engineering. You will troubleshoot complex robotic systems, perform repairs and upgrades, support deployments, and work directly with customers to maximize uptime and performance. Your work in the field will directly influence future product design, reliability improvements, and how we scale our fleet from dozens of robots today to hundreds and eventually thousands. If you are the person everyone calls when something breaks, we want to talk to you. ### What You'll Do • Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff • Perform preventative maintenance on autonomous robotic systems • Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues • Execute repairs, upgrades, retrofits, and field modifications • Support customer ramp-up and operational readiness following deployment • Work directly with customers to maximize uptime, reliability, and operational performance • Document failures, collect field data, and support root cause investigations • Partner closely with Engineering to improve product reliability and serviceability • Help develop maintenance procedures, service standards, troubleshooting guides, and best practices • Support product validation, pilot deployments, and new product introductions • Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events ### Qualifications • Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems • Strong mechanical aptitude and hands-on problem-solving skills • Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues • Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems • Ability to read electrical schematics, mechanical drawings, and technical documentation • Experience using hand tools, power tools, multimeters, and diagnostic equipment • Strong communication skills and customer-facing professionalism • Ability to work independently and take ownership of problems • Willingness to learn new technologies and operate in a fast-paced environment • Valid driver's license and ability to travel extensively ### Bonus Points • Robotics or automation experience • Field service experience • PLC troubleshooting experience • Networking or Linux experience • ROS experience • Startup or high-growth company experience • Military technical background • Fabrication, machining, welding, or 3D printing experience • Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, or a related field ### Travel This role requires approximately 75% travel throughout the United States. Most trips are short-duration service visits focused on deployments, preventative maintenance, troubleshooting, upgrades, and customer support. Technicians are generally home most weekends. ### Who Thrives Here The people who succeed at Tutor are curious, humble, hands-on, and resourceful. They enjoy solving difficult problems. They take ownership. They are comfortable working in fast-moving environments. They care about customers. They are builders. Whether you learned your skills through robotics, manufacturing, military service, maintenance, aviation, automotive, electronics, construction, farming, racing, or simply by taking things apart and figuring out how they work, we want to hear from you. ### Why Join Tutor • Work on cutting-edge robotics technology deployed in the real world • Deploy robots that have a direct impact on customer operations • Solve challenging technical problems that matter to customers • Partner directly with Engineering, Manufacturing, and Operations leadership • Help shape the future of products used by major customers across North America • Gain experience across robotics, automation, software, mechanical systems, controls, and field operations • Grow into senior technical, engineering, operations, or leadership roles as the company scales Join us and help build the future of automation.