ROC Support Technician

Job description

Position Summary: ROC Support Technicians provide technical support at the first stage level and assist team members as necessary. Calls to this level may originate from a number of different areas including store locations, and vendor staff. Duties: Provide call center based technical support to store locations, vendors and staff. Serve as first level for troubleshooting of issues encountered in stores. Assure implementation based protocols are met. Render assistance for equipment troubleshooting and ensure deployment process adherence. Update Database regarding resolution of issues and techs progress while completing work with in the store. Technicians will be assigned up to 3 simultaneous projects. Worker will have an 8 hr shift of 5:00 AM - 10:00 PM Mon-Fri. Pay rate : $13.00 Experience: A minimum of 1 year work experience needed A Minimum of a High School Diploma or GED required Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary Education: Minimum High School Diploma or GED All your information will be kept confidential according to EEO guidelines. IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you! Randstad is a performance-based company that strives to lead through intelligence, passion & intuition. We are shaping the world of work. We fulfill all aspects of professional & commercial staffing within administrative, engineering, executive solutions, finance & accounting, healthcare, information technology, life sciences/pharma, manufacturing & logistics and sales & marketing.