Roller Skater Supervisor

Job description

Position Overview The Roller Skater Supervisor is responsible for supervising, leading, and motivating the Roller Waiter team to deliver a dynamic, safe, and memorable food & beverage service experience. This role ensures service excellence, operational efficiency, safety compliance, and alignment with Rixos brand standards in a high-energy, entertainment-driven environment. Key Responsibilities Leadership & Team Supervision Supervise daily operations of the Roller Waiter team during assigned shifts. Lead by example in service attitude, skating skills, grooming, and guest engagement. Coach, train, and mentor Roller Waiters to consistently meet Rixos service standards. Ensure proper staffing, duty rosters, and task allocation based on operational needs. Conduct daily briefings, performance feedback, and on-the-job training. Guest Experience & Service Excellence Ensure all guests receive friendly, professional, and engaging service in line with Rixos standards. Proactively handle guest feedback, service recovery, and complaints, escalating when required. Monitor service flow, order accuracy, delivery time, and guest satisfaction. Support upselling initiatives and promotional activities to drive revenue. Operational Control Oversee opening and closing procedures for the Roller Service operation. Ensure cleanliness, organization, and visual presentation of service areas at all times. Monitor operating supplies, minimize wastage, and support inventory counts. Ensure Roller Waiters have full knowledge of menus, promotions, and outlet concepts. Coordinate closely with kitchen, bar, and other F&B outlets to ensure smooth operations. Safety, Skating & Compliance Ensure all Roller Waiters comply with skating safety procedures and approved skating routes. Monitor floor conditions and immediately address safety hazards. Ensure proper use and maintenance of roller skates/blades and protective equipment. Enforce compliance with HACCP, food safety, hygiene, and sanitation standards. Ensure adherence to Rixos policies, SOPs, and ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002) . Training & Pre-Opening Support Support pre-opening activities including SOP testing, service rehearsals, and mock operations. Participate in training development for roller service concepts and safety procedures. Assist management in implementing new concepts, events, and service enhancements. Administration & Communication Prepare shift reports and communicate operational issues to management. Ensure clear handovers between shifts. Maintain professional confidentiality at all times. Collaborate with other departments to support overall guest experience. Diploma or degree in Hospitality or related field. Minimum 1–2 years of experience in Food & Beverage service within a 4–5 star hotel or lifestyle resort within same level role. Prior supervisory experience is preferred. Strong roller skating ability is mandatory . Experience in entertainment-driven, poolside, beach club, or lifestyle F&B concepts is an advantage. What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.