Romanian Customer Service Advisor in Lisbon

Job description

Workster is recruiting Romanian-speaking Customer Service Advisors for an international customer experience project based in Lisbon, Portugal . This is a great opportunity to join a multicultural, fast-growing team supporting customers of a well-known global brand. You will work in a modern office in Lisbon with structured training and the possibility to transition to a hybrid model after successful onboarding. Your Role Provide customer support in Romanian via phone, email and chat Assist customers with product enquiries, orders, reservations and general requests Deliver professional, friendly and solution-oriented service to ensure high customer satisfaction Handle customer complaints and find appropriate solutions within agreed timeframes Process and update customer information accurately in internal systems Identify opportunities to improve the customer experience and flag recurring issues to relevant teams Collaborate with colleagues and other departments to resolve cases efficiently Maintain quality standards, follow company procedures and meet performance targets Your Qualifications Native-level fluency in Romanian Good command of English (B2 or above) Previous experience in customer service or related roles is an advantage but not required Strong communication and interpersonal skills Customer-focused mindset with effective problem-solving abilities Comfortable working in a dynamic, fast-paced environment Good computer skills and ability to multitask Team player with a proactive and positive attitude Willingness to learn and adapt to new systems and processes The Offer Competitive salary package and additional benefits Modern office in Lisbon with excellent public transport connections Paid training and structured onboarding period Hybrid working model available after the initial onboarding period Portuguese employment contract Meal allowance Private health insurance and wellbeing benefits Career development and internal mobility opportunities Monday to Friday schedules with weekends mostly free, depending on rota Support from Workster throughout the recruitment and relocation process where applicable