Room Attendant

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can! The Room Attendant w ork s effectively as part of the Housekeeping service team to provide efficient and courteous service . Primarily responsible for, but not limited to, maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service. GENERAL DUTIES: Thoroughly clean guestrooms according to standards. Vacuum cleaning and dusting the rooms to ensure that they are in a spotless nature for the occupancy of the guests. Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies and linen for housekeeping cart set-up. Remove all trash and dirty linen from guestrooms and hallways. Keep all hallways, public areas and closets clean, neat and vacuumed. Restock housekeeping cleaning cart. Replenish chemical bottles. Report all missing items from guestrooms (i.e., hair dryers, technology). Following proper Lost & Found procedures to ensure lost items are immediately reported when found. Ensure the room’s equipment and facilities are functioning properly and report any malfunction according to standards. Inspect guestrooms and report appropriately on their status. Prioritize and organize work assignments. Responsible for set-up, delivery, refresh , and presentation of all special room requests. Focus on attention to details when cleaning a room and bathrooms. Input real-time work orders via HotSOS and any guest concerns during interaction. Convey with clarity in HotSOS any and all guest opportunities. Perform any other reasonable duties as requested by the leadership team. Consistently conduct oneself professionally and work professionally with colleagues and team leaders with a team-minded approach. Attend pre-shift meetings to learn shift details, including property and guest expectations. Participate and attend all required meetings. Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. Greet, welcome, and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language . Remain attentive to the needs of all guests, providing them with dependable, punctual, and enthusiastic service . Provide courteous, friendly, and efficient service to all internal and external guests . Thank guests with genuine appreciation. Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change. Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind . Immediate follow-up with a leader is expected. Establish and maintain open, positive, collaborative, and professional internal and external relationships . Develop lasting relationships with guests and secure repeat business . Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure compliance with hotel policies, procedures, and standards with self and colleagues. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary and guest information. Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars. QUALIFICATIONS & SKILLS: Previous related guest service experience dealing directly with the public and acquired general knowledge of basic customer service skills. Passion for cleanliness and attention to detail. Ability to communicate and comprehend English language sufficient to understand information such as labels and instructions and answer basic guest requests and to effectively communicate both verbally and written with all levels of guests and team members. Ability to learn and work with technology including devices such as computers, iPods and iPads. Excellent time management skills and can work in a fast-paced environment. An extremely honest person with a high level of integrity. Good interpersonal skills. Should possess and display high levels of energy since the job demands that you clean a varying number of rooms a day depending on business needs. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 pounds frequently and 25 pounds constantly . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Ability to follow directions and work in a team environment. Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Does not show frustration when dealing with upset guests or team members. Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport ; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. Genuinely cares about people, demonstrates real empathy with the joys and pains of others. Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture. Flexibility to meet the demands of a 24-hour operation . Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position . Employees will be required to perform any other job-related duties assigned by their supervisor . Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation , please visit People Operations. Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.