Room Attendant (Daily Worker)

Job description

The Room Attendant (Daily Worker) is responsible for maintaining the cleanliness, presentation, and overall condition of guest rooms to ensure a comfortable, welcoming, and memorable stay for guests. This role performs daily housekeeping duties, including cleaning guest rooms and bathrooms, making beds, replenishing amenities, and ensuring all areas are maintained in accordance with the hotel's standards of quality and luxury hospitality. Working closely with the Housekeeping team, the Room Attendant (Daily Worker) ensures that guest rooms are cleaned efficiently and prepared for arrival or occupancy. The role also identifies and reports maintenance issues, lost and found items, and safety concerns while upholding the highest standards of professionalism, guest privacy, and attention to detail. Education: A high school diploma or equivalent. Additional training or certification in Housekeeping, Hospitality, or a related field is an advantage. Experience: Previous experience in housekeeping, room attendant duties, or a similar role within a hotel, serviced apartment, or hospitality environment is preferred. Prior experience in a luxury hotel environment is an advantage but not mandatory. Attention to Detail: Strong attention to detail with the ability to maintain exceptional standards of cleanliness, room presentation, and guest comfort while ensuring all assigned tasks are completed accurately. Physical Stamina: Good physical condition and stamina are required to perform housekeeping duties, including standing for extended periods, bending, lifting supplies, pushing carts, and moving efficiently throughout the property. Time Management Skills: Ability to manage workload effectively, prioritize assigned rooms, and complete tasks within established timelines while maintaining quality standards. Professionalism and Integrity: Demonstrates honesty, reliability, and professionalism while respecting guest privacy, handling guest belongings with care, and adhering to hotel policies and procedures. Communication Skills: Basic verbal communication skills with the ability to understand instructions, respond to guest requests courteously, and communicate effectively with supervisors and team members. Basic English communication skills are an advantage. Team Collaboration: Ability to work cooperatively with Housekeeping colleagues, supervisors, Engineering, and other hotel departments to ensure smooth operations and timely resolution of guest and maintenance requests. Adaptability and Flexibility: Ability to work effectively in a fast-paced environment, adapt to changing operational needs, and maintain productivity during busy periods. Willingness to work shifts, weekends, and public holidays is required. Health and Safety Awareness: Basic knowledge of housekeeping procedures, cleaning chemicals, workplace safety practices, and hygiene standards to ensure a safe and clean environment for guests and colleagues. A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven. At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic. At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself. Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort. At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community. By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.