Room Service Manager

Job description

KEY RESPONSIBILITIES Service Excellence & Quality Compliance Luxury Standards: Guarantee flawless, timely, and refined in-room dining service across all 61 suites and 3 private villas, in strict alignment with Fouquet's and Barrière Group luxury standards. Hygiene & Safety: Ensure strict compliance with Greek health and safety regulations (HACCP) and international food safety standards across the entire department. Quality Control: Supervise the immaculate presentation of trays, trolleys, and in-villa table setups before they leave the service area. Conduct daily briefings to ensure seamless communication between the kitchen and the Room Service team. Guest Experience: Personalize the in-room dining experience according to guest preferences, anticipate their needs, and handle special requests or complaints with absolute grace and diplomacy. Minibar & Inventory Management Minibar Operations: Oversee the complete minibar operation across all suites and villas, ensuring daily replenishment, strict quality controls, and immaculate cleanliness of the setups. Stock & Cost Control: Manage minibar inventories, monitor expiration dates, and place orders in compliance with Group policies to minimize losses and maximize profitability. Billing Accuracy: Partner with the Front Office team to guarantee precise and timely billing of minibar consumption upon guest departure. Operational & Team Leadership Talent Development: Assist to recruit, train, schedule, and manage the room service servers and order-takers. Daily Operations: Optimize staffing schedules based on occupancy levels; coordinate efficiently with the Head Chef and Front Office teams to anticipate VIP arrivals or late-night room service demands. Profitability: Assist to maximize department revenue through strategic upselling and rigorous management of inventories, operating equipment, and chinaware breakage. REQUIRED QUALIFICATIONS Experience as a Room Service Manager or Assistant Room Service Manager in the luxury hospitality sector (5-star hotels or luxury resorts), ideally within a resort or private villa environment. Deep understanding of luxury service etiquette, basic wine pairing, and the execution of complex private events within guest villas. Strong leadership skills, with a proven ability to motivate, train, and manage a multicultural team under high-pressure, high-occupancy conditions. Fluency in English is mandatory; proficiency in Greek is highly essential for interacting with local staff and suppliers. BARRIERE GROUP A leader in casinos in France and a renowned name in luxury hospitality, dining, leisure, and entertainment, Barrière reinvents itself every day. At the crossroads between iconic destinations and legendary venues, Barrière has shaped more than just a legacy—it has created a signature. From the Normandy in Deauville to the Fouquet’s in New York, the Group stands out across its 21 hotels through its unique and authentic French art de vivre. Across its 34 casinos and club, Barrière brings to life a passion for gaming, a festive spirit, and a love for entertainment. Founded in 1912 and now co-chaired by Joy Desseigne-Barrière and Alexandre Barrière, Barrière remains a family-run business where values of hospitality and excellence are passed down from generation to generation, within its teams in France and around the world. And maybe with you tomorrow? At Barrière, we embrace diversity in all its forms and welcome every application with enthusiasm. We also adapt our recruitment process, upon request, to meet the needs of candidates with disabilities. Moreover, we value profiles that share our commitment to Corporate Social Responsibility (CSR) and who are eager to contribute to our mission of making a positive impact on society and the environment. Barrière: 50 professions, 1 mindset. Join us! Fouquet's Mykonos is seeking a Cook Located on the shores of Paraga Beach, Fouquet’s Mykonos is the Barrière Group’s first venture in Greece. Blending Cycladic art, Mediterranean horizons and French refinement, this exceptional retreat harmonizes with its natural surroundings to offer 60 suites, 3 private villas, panoramic terraces, and pools. Complete with a rock-carved spa, the ROKA restaurant, and direct beach access, it delivers an intimate yet spectacular Mediterranean experience. Your role is to orchestrate an absolutely memorable In-Room Dining experience, pairing the high gastronomy of the Barrière Group with the ultimate privacy of our guests' suites and villas. You will lead and inspire the Room Service team to maintain the highest luxury standards, ensuring every order is a celebration of seamless timing, fluid execution, and elegance. To be successful in this role, you should be detail-oriented, a natural leader, and highly efficient under pressure to handle demanding peak-season situations. You must possess excellent knowledge of luxury hospitality standards and local health and hygiene regulations.