RTW Assistant

Job description

Job Title: Return-to-Work (RTW) Assistant Location: In-Office, Full-Time Working Hours: Monday to Friday, 9:00 AM - 5:00 PM Lunch Break: 30 minutes, taken between 12:00 PM - 1:00 PM Position Overview: The RTW Assistant plays a key role in supporting the Return-to-Work (RTW) process for the organization. This position is a full-time, in-office role that requires focus on detailed data entry, communication with external providers, and consistent documentation. The job involves substantial typing and data management, and is a sedentary position that requires prolonged periods of sitting at a workstation. Primary Duties and Responsibilities: Communication with Clinics and Doctors’ Offices: Reach out to clinics and doctors to obtain and verify work status information. Data Entry and Software Management: Accurately input and update information into NPA’s RTW Pro software, including: TTD rates Doctor appointments Work statuses Claim details (e.g., names, dates of birth, SSN, work status) Claim Research: Conduct claim research using TPA software to ensure up-to-date information. Processing Work Statuses and Reports of Injuries: Process work statuses and reports of injury (ROIs) as assigned. Some injury descriptions may be graphic. RTW Coverage: Provide coverage for RTW specialists as needed. This includes communicating with claimants of varying temperaments via phone and email. Training and Support: Assist with the training of new employees and provide guidance on protocols. Documentation and Protocol Maintenance: Maintain and update protocol documentation to ensure compliance and efficiency. Special Projects: Support additional projects as assigned by management. Miscellaneous Duties and Responsibilities: Answer incoming calls, transfer to appropriate departments or individuals. Open and/or close the office as needed. Perform light office tasks, such as making coffee and managing dishwasher duties. Assist with maintaining cleanliness and organization of shared office spaces. Work Environment: This is a sedentary, office-based role that requires extensive typing and data entry throughout the day. The position primarily involves sitting at a desk and using a computer to perform key tasks. Applicants should be comfortable with prolonged periods of sitting and typing, up to eight hours.