LBC Mortgage Remote | PST Time Zone Full-TimeLBC Mortgage is a well-established financial services company with over 20 years of industry experience. As we continue to grow our Insurance Department, we are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.If you enjoy helping people, have call center experience, and are fluent in both Russian and English, we'd love to hear from you!Responsibilities:Handle inbound and outbound customer callsAssist clients with insurance-related questions and requestsProvide exceptional customer service via phone, email, and textFollow up with clients regarding documentation and policy updatesAccurately enter and maintain customer information in company systemsResolve customer concerns in a professional and timely mannerWork closely with internal departments to ensure a smooth customer experienceRequirements:Fluent in English and Russian (spoken and written)Previous Customer Service or Call Center experience requiredStrong communication and interpersonal skillsExcellent phone etiquette and active listening skillsComfortable working in a fast-paced environmentStrong computer skills and ability to learn new systems quicklyReliable internet connection and dedicated remote workspaceAvailability to work during PST business hoursPreferred Qualifications:Experience in the insurance industry is a plusExperience with CRM systemsSales or client retention experience is an advantageWhat We Offer: Fully remote position Stable, long-term opportunity Friendly and supportive team environment Professional growth opportunities Competitive compensation based on experienceIf you are passionate about helping customers and enjoy working with people, we'd love to hear from you!
LBC Mortgage
Remote | PST Time Zone
Full-Time
LBC Mortgage is a well-established financial services company with over 20 years of industry experience. As we continue to grow our Insurance Department, we are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.
If you enjoy helping people, have call center experience, and are fluent in both Russian and English, we'd love to hear from you!
Responsibilities:
- Handle inbound and outbound customer calls
- Assist clients with insurance-related questions and requests
- Provide exceptional customer service via phone, email, and text
- Follow up with clients regarding documentation and policy updates
- Accurately enter and maintain customer information in company systems
- Resolve customer concerns in a professional and timely manner
- Work closely with internal departments to ensure a smooth customer experience
Requirements:
- Fluent in English and Russian (spoken and written)
- Previous Customer Service or Call Center experience required
- Strong communication and interpersonal skills
- Excellent phone etiquette and active listening skills
- Comfortable working in a fast-paced environment
- Strong computer skills and ability to learn new systems quickly
- Reliable internet connection and dedicated remote workspace
- Availability to work during PST business hours
Preferred Qualifications:
- Experience in the insurance industry is a plus
- Experience with CRM systems
- Sales or client retention experience is an advantage
What We Offer:
Fully remote position
Stable, long-term opportunity
Friendly and supportive team environment
Professional growth opportunities
Competitive compensation based on experience
If you are passionate about helping customers and enjoy working with people, we'd love to hear from you!
