RV Technical Support Specialist

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a n RV Technical Support Specialist to join our growing team . A f ull-time RV Phone Technician who is skilled and empathetic to provide high-quality phone support to RV owners. You will need strong problem-solving skills and the ability to guide customers through troubleshooting common RV operational issues. A deep understanding of RV components, systems, and construction is required to provide expert-level support. How You Will Contribute: Answer incoming calls from customers providing clear, empathetic, and professional support over the phone. Make outbound calls to customers in queue, service facilities, and other departments. Effective call queue management. Maintain a calm and patient demeanor when dealing with frustrated customers. Guide customers through troubleshooting operational issues with their RVs. Document customer interactions and resolutions accurately within appropriate systems . Effectively communicate program coverage to callers and thoroughly answer any questions. Technical troubleshooting and strong knowledge of the following: slide-out functions and leveling jacks, 110V and 12V electrical systems, including battery charging and power distribution, RV maintenance, including winterization and de-winterization, touch control systems and electronic components, refrigerators, air conditioners, stoves, furnaces, water heaters, LP gas systems, fresh/grey/black tanks, and generators. Strong knowledge on braking systems, tires, wheels, hubs, and suspensions. Strong knowledge and understanding of RV chassis and structural types. Strong knowledge of gas, diesel, and electric powertrains, chassis, and drivetrains. RV Brand & Model Expertise Stay up to date with various RV brands, models, and configurations. Understand differences between travel trailers, fifth wheels, motorhomes (Class A, B, C), toy haulers, and camper vans. Skills & Experience to be Successful: Required Proficient with Microsoft Office Suite and industry standard web applications Ability to maintain a high level of confidentiality Knowledge of RV’s and roadside assistance Preferred ASE/ RVTI/MFG certified or equivalent desired but not required 1-3 years’ experience in a similar position Previous experience in the automotive or RV industry - this could be previous employment as an RV repair technician, technical support agent, service advisor, parts person, or warranty administrator. Pay Range 20.00 - 30.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.