S&S System Engineer

Job description

Keep our tech running smoothly – so our radars stay sharp and protect what matters most. As our S&S Systems Engineer, you ensure smooth systems functionality and provide technical solutions for customer inquiries. You proactively address issues, monitor stability remotely, and maintain database, system, and server performance. You work side-by-side with Project Management, Product Managers, and R&D teams to resolve complex issues. Reporting directly to the S&S Systems Manager, you play a vital role in keeping our software–hardware integration seamless. WHAT YOU'LL DO - System monitoring and optimization: Oversee our database, systems, and servers' performance remotely. Track uptime and performance metrics to ensure maximum system stability. Conduct regular technical analysis and manage updates for functionality and security. - Technical support and deployment: Provide daily and on-call technical support to end-users. Focus on software–hardware integration to diagnose and resolve customer issues remotely. Support internal teams with the deployment and troubleshooting of radar systems. - Data analysis and collaboration: Perform customer first-line data analysis to uncover trends and patterns. Work closely with internal teams to understand product limitations. Share user feedback with Product and R&D teams to improve user experience. - Preventive maintenance and reviews: Use monitoring tools to detect and resolve vulnerabilities early. Perform regular inspections to proactively address potential system issues. Participate in product performance reviews with customers and take action or escalate items. - Documentation and records: Maintain detailed documentation of all maintenance activities and repairs. Keep track of equipment performance to ensure efficient operations. Use these records to find areas for long-term improvement. WHAT YOU BRING - BA or HBO degree in Computer Science, Information Technology, Systems Engineering, or a relevant field. - Over 3 years of working experience in IT support roles. - Strong experience with monitoring tools, database management systems, and hardware configuration. - Deep knowledge of operating systems like Linux and Ubuntu. - Solid understanding of networking protocols like VPNs and scripting languages. - Natural affinity with radar systems and how they operate. - Fluent English, both spoken and written, while basic Dutch is an asset. - Strong analytical skills, attention to detail, and a structured problem-solving approach. - Great communication skills across cultures with customers, internal teams, and external stakeholders. - Willing to travel up to 10% for occasional client visits. N.B. Don't worry if you don't tick every box. Our mission is a journey, and there's plenty to learn along the way. If most of this fits, we'd love to hear from you. A Certificate of Conduct (VOG) and a background check are part of our screening process. We appreciate your understanding. WHAT WE OFFER - Working for a Great Place to Work® certified company; - Comprehensive pension plan; - Commuting allowance; 30 days of paid holiday leave (with the possibility to buy 3 additional days); - Opportunities to develop your skills even further through training and certifications; - High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role; - An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. - As well as having a lot of fun in our social events and Friday drinks! Robin Radar is a technology leader in tracking and classifying small objects. Our radars and software help prevent bird strikes in aviation, reduce the impact of wind farms on wildlife, and protect critical infrastructure from drone threats. Our work shows up at airports, wind farms, military sites and nature reserves around the world. We're one of the top 10 fastest-growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn't mean we lose the plot – eyes on the skies, feet on the ground. Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH. Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning? You'll fit right in – we're saving you a seat.