SA Program Manager

Agency Adult Correction Division COO - Rehabilitation , ReEntry Job Classification Title Substance Abuse Program Manager (NS) Position Number 60056660 Grade NC18 About Us The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters! Description of Work Knowledge Skills and Abilities/Management Preferences This position is located at 1302 W. Ash St Goldsboro, NC, Wayne County. This position is responsible for providing administrative and clinical supervision for substance use disorder treatment staff. This employee serves as unit supervisor and receives direct supervision from the Facility or District Manager. Employees supervised by this position provide all aspects of substance use disorder treatment in either a residential or correctional facility setting including but not limited to, intake and assessments, documentation, individual/group counseling, alcohol/drug education, recovery planning, referrals, continuous program operations and responses. This employee is responsible for developing work schedules, issuing work assignments, supervision and performance monitoring/evaluation. This employee also coordinates activities of his/her unit with other unit supervisors in order to enhance overall program effectiveness. 1. Supervision - 40 Percent a. This employee provides direct supervision to staff assigned to a residential or correctional facility setting. Subordinates may include Substance Abuse Counselors, Substance Abuse Counselor – Advanced, Substance Abuse Counselor – Clinical and Substance Abuse Workers. Employees assigned duties specific to the delivery of alcohol/drug treatment plans, substance abuse educational information, individual and group counseling treatment and employees whose primary duties involve client or resident supervision and program operations. b. Specifically, these duties include: (1) Plans and assigns job tasks for subordinates. (2) Develops/maintains employees work hours and approves leave time to ensure proper staff coverage for producing the most efficient and effective program delivery. (3) Orienting new employees, providing coaching, training, education for established employees. (4) Evaluates and appraises subordinates job performance and submits information to the NCVIP system. (5) Intervenes in employee’s unacceptable job performance and in conjunction with the employee, formulates and recommends an appropriate plan for improvement to program management. (6) Processes issues of personal conduct as directed by NCDPS policy. 2. Management - 40 Percent a. This employee manages program resources necessary in providing each client or resident with the optimum level of care. This employee is responsible for anticipating needs, accounting, scheduling and evaluating the effectiveness of program supplies, equipment and treatment material and processes. b. Specifically, these responsibilities include: (1) Maintaining an inventory of program education material and operational supplies. (2) Anticipating changes in regular facility operations and reporting effect on program needs to management. (3) Identifies and requests from program management, the acquisition of new equipment and/or additional supplies. (4) Coordinates changes in work schedules and staff requirements in producing the most efficient and effective program delivery. (5) Maintains personnel and facility records, work plans, inventories, supplies, etc. as prescribed by NCDAC/ACDP policy and program standard operating procedures. (6) Serves as assigned by program management to develop program reports, participate in hiring processes and project program needs. (7) Establishes/maintains liaison with other community resources for continued care and client or resident support. This employee communicates ACDP mission and vision to the general public and the recovering community. 3. Direct Services - 20 Percent a. This employee uses a thorough knowledge of substance use disorder treatment services to clients or residents with exceptional needs (illiterate, cultural differences, homeless, physical/emotionally and to address critical issues that may arise). This employee may also deliver routine treatment activities in time of staff shortages. b. These responsibilities include but are not limited to the following: (1) This employee conducts the initial investigation regarding incidents reported through by program or facility staff and reports immediately to the District or Facility Manager. (2) This position coordinates, evaluates, and supports the efforts of the treatment team in enhancing the participation of non-motivated clients or residents. (3) This employee conducts or assists the primary counselor in assessing treatment delivery for clients or residents with dual diagnoses. (4) This employee is a referral resource for subordinates that need assistance to address issues that threaten the regular treatment process. Other Position Characteristics 1. Accuracy Required in Work a. Timely and thorough program documentation is essential. b. Adherence to established policies and procedures. 2. Consequence of Error a. Inaccurate or untimely program documentation could result in harm to the program, jeopardizing personnel and material resources. b. Errors could result in potential liability for the section and department. c. Non-adherence to policy and procedures could interfere with sectional mission and vision. 3. Instructions Provided to Employee General instructions are provided by a Substance Abuse Program Director I or District Manager on a routine and scheduled basis. 4. Guides, regulations, Policies and References Used by Employee a. NCDAC Policy and Procedure, b. ACDP Policy and Procedures, c. Program Standard Operating Procedures, and d. Curriculum literature and publications from the substance use disorder treatment/recovery field. 5. Supervision Received by Employee General supervision given on a daily or as needed basis. Scheduled supervision includes weekly staff meetings and monthly managers meetings, NCVIP performance appraisals, policy and procedure updates. Clinical supervision may be provided via program visits, treatment team meetings, individual sessions and scheduled learning labs. 6. Variety and Purpose of Personal Contacts a. Consultation with other managers to implement and enhance program effectiveness. b. Daily interaction with supervised staff to guide and direct. c. Support group members and community volunteers may be contacted to facilitate support group activities. d. Visitors, criminal justice, other professionals, and members of the general public may be provided information and awareness of program activities/goals as appropriate. 7. Physical Effort A limited amount of physical effort is required for this position and entails walking, arranging chairs for group/classroom, bending, lifting files and treatment materials. 8. Work Environment and Conditions Working environment is a residential or correctional facility which houses parolees/probationers or medium/ minimum custody inmates. Responsibilities, at times, require intervention with hostile, resistant, unstable clients or residents. 9. Machines, Tools, Instruments, Equipment and Materials Used Desktop computer and printer, copier, VCR/DVD and monitor, CD players, and telephone. 10. Visual Attention, Mental Concentration and Manipulative Skills Close visual attention is required in documenting program reports and treatment documentation, reading policy/procedures, standards, and preparing reports/referral information. A substantial level of mental concentration is required in assessing and evaluating program outcomes, monitoring subordinate work performance and communication with facility or district management. 11. Safety for Others This employee is responsible for ensuring a safe work environment by recognizing conditions in the facility structure or equipment that may pose a threat to the safety of clients or residents, staff and visitors. Follows applicable policy or procedure for immediate reporting. This position also is responsible to anticipate, intervene and bring to resolution arguments and misunderstandings between clients or residents that could escalate. 12. Dynamics of Work Continuously monitor program and assigned staff, adapting to the contingency needs of the current day while planning for future situations that may impact program delivery. The employee in this position plans, directs, and evaluates programmatic and related administrative function, research, design, and implementation of major initiatives of DART Center. This employee establishes program goals and objectives consistent with Division goals and policies. In addition to operational duties, this position provides clinical oversight of the substance use disorder component at the DART Center and is responsible for implementing supervision and training models for clinical staff, ensuring compliance with ACA accreditation and other agency standards, while monitoring program effectiveness, and promoting evidence-based treatment practices. The position collaborates with Alcoholism and Chemical Dependency Program (ACDP) clinical leadership to enhance service delivery, improve client outcomes, and support continuous quality improvement initiatives Knowledge Skills and Abilities/Management Preferences Salary Range: $63,927.00 - 111,871.00 The Posting Will Close At 11:59 P.M. The Night Before The End Date Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Comprehensive knowledge of substance use disorder treatment principles, evidence-based practices including Cognitive Behavioral Therapy and Motivational Interviewing as well as recovery-oriented systems of care that promote long-term recovery. Applied knowledge of organization policies and standard operating procedures, applicable state and federal laws, and ACA accreditation standards governing community residential treatment programs. Ability to provide clinical supervision, manage case workloads, monitor staffing patterns to ensure that clients and operational needs are being met, evaluate staff performance, monitor documentation and program effectiveness, interpret clinical data, make recommendations for strategic planning, and implement quality improvement initiatives. Strong leadership, communication, and collaboration skills with the ability to develop staff, manage clinical operations, coordinate multidisciplinary services, and build effective partnerships with community agencies to support recovery and successful reintegration. State Benefits Information: The State of North Carolina offers a comprehensive benefits package including: Health Insurance options Retirement Plans NCFlex Supplemental Benefits Paid Vacation, Sick, and Community Service Leave Paid Parental Leave Visit the State Benefits website for additional information. The Rehabilitation and Reentry Division oversees services, programs, and community partnerships aimed at helping individuals reintegrate into their communities following incarceration. Staff members work with people who are incarcerated, probationers, post-release supervisees, and parolees. This division collaborates with prison and supervision staff to create individualized reentry plans, coordinate services, and deliver evidence-based programs to improve outcomes and reduce recidivism. Application Process NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include: Complete education history (including high school) Full work experience details Certificates and licenses, if applicable Education must be from appropriately accredited institutions. Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination. Applicants may be subject to a criminal background check and drug screen. If multiple applications are submitted, only the most recent application received before the closing date will be considered. Education Equivalency Verification The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. PREA Requirement The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Necessary Special Qualifications Credentialed as a Certified Alcohol and Drug Counselor (CADC), or as a Licensed Clinical Addictions Specialist – Associate (LCAS-A), or in an equivalent credential from a governing authority recognized by the NC Addictions Specialist Professional Practice Board to practice under the provisions of the North Carolina Substance Abuse Professional Practice Act. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Crystal Bunn Miller Email: