SaaS Project Manager (Implementation and Delivery)

Job description

SaaS Project Manager (Implementation & Delivery) We’re looking for a SaaS Project Manager to lead client implementations from onboarding to go-live—and make sure what we deliver actually works in the real world. This is not a “status update” role. You’ll be responsible for turning a SaaS platform into a fully operational system inside a client’s business. If you’ve ever looked at a “configured” system and thought “this will never work” —you’ll do well here. What You’ll Be Doing Own client onboarding and implementation from kickoff to go-live Translate real-world operations into system workflows that actually hold up Configure and structure systems based on client needs (not generic templates) Run implementation calls, gather requirements, and set clear expectations Identify gaps early and prevent broken setups before they go live Ensure adoption by building systems that teams can actually follow Coordinate with internal teams and external stakeholders to keep projects moving Document processes and create repeatable implementation standards What We’re Looking For Experience managing SaaS implementations or onboarding projects Strong understanding of workflows, operations, and system design Ability to push back when something won’t work (not just “deliver what was asked”) High attention to detail—especially in configuration and process flow Comfortable owning timelines, pressure, and client expectations Clear communicator—you can simplify complex systems for non-technical users Nice to Have Experience in CRM, field service, or operations platforms Background in RevOps, operations, or process design Exposure to automation tools, APIs, or integrations What Success Looks Like Clients go live with systems that actually match how they operate Minimal rework post-launch High adoption (no workarounds, no bypassing) Clear, structured workflows that scale with the client Faster, cleaner implementations over time Why This Role Matters Anyone can “set up” software. Very few people can make it work inside a real business. That’s the difference between a tool and a product. You’ll be responsible for closing that gap. Target start date is ASAP Role pays PHP1,080,000-PHP1,200,000 per year + commissions About Maven Embark on an exhilarating journey with Maven, the trailblazing Solar and Roofing powerhouse where valor meets innovation! Born from the spirit of service and leadership, this proudly Veteran Owned and Operated company stands as a testament to the power of drive and generosity. Since our inception in 2015, we've rapidly risen to become the premier authority in Eastern North Carolina's roofing and solar market. Maven transcends the typical service provider role, embodying a movement for positive change. Our non-profit arm, One Tribe 501(c)3 , underscores our mission, extending vital support to service members and their families. Powered by community support, we continue to innovate, grow, and open doors to rewarding careers with limitless potential. With a pledge to donate 1% to the OneTribe cause, our journey is as much about giving back as it is about forging ahead. Are you ready to be part of something larger than life? To ignite your career in an environment that champions growth, excellence, and generosity? Discover if you have the mettle to become a Maven, where every day offers a chance to excel, contribute, and leave a lasting impact. Join us on this remarkable adventure and help shape the future together! Our Maven Mission Statement "Make Mavens. Impact Communities."