SaaS Support Engineer Internship

Job description

# SaaS Support Engineer Internship > 3E · Brussels, Belgium (Hybrid) · Full-time · Posted 2026-08-24 **Workplace:** hybrid **Department:** Customer Support ## Description As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining **a high level of customer satisfaction**. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features. Your key responsibilities will be: **1\. Client Support and Engagement:** - Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary. - Assist the service delivery team with the deployment of assets into the SynaptiQ platform. - **Understand clients' needs** and **translate these into appropriate technical solutions.** - Assist with the **helpdesk and ticketing system**, performing offsite analysis, and providing guidance in the installation of equipment. **2\. Platform Development:** - Provide input/ideas for **the development and maintenance of the SynaptiQ platform**. - Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers. - Adhere to quality standards to ensure the software meets both technical and customer needs. **3\. Testing and Debugging:** - Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation. - Provide detailed reports on bugs and assist in their resolution. **4\. Process Improvement:** Propose creative solutions to **improve or automate internal tools and processes** and implement solutions. **5\. Continuous Learning:** - Keep abreast of the latest developments in SaaS technologies and platforms. - Continually improve your knowledge and skills to contribute more effectively to the team. As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us. ## Requirements To successfully fill this role, we are looking for someone fitting the following profile: - You are enrolled in an **Engineering degree** (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one. - You have full proficiency in **English**. - You have strong **analytical skills** to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc). - You have **excellent communication skills**, proactive attitude and customer-oriented mindset. - You have a **curious mindset**, always looking for ways to improve processes and tooling. - You are **interested in SaaS products** and ready to deep dive into it. Bonus points for: - You have knowledge of French and/or Dutch. - You are familiar with **object-based programming** languages (JavaScript, Python, VBA). - You have knowledge of **databases and operating systems**. - You are experienced with MySQL or other relational database management system. ## Benefits Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a **stimulating** atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services. Furthermore: - A **6-month** full-time traineeship. - **Possibility to permanently join the team** after the completion of your internship. - **Training** on the job by our experts so you get to know our solution and work in and out - **Flexibility** in our open-minded company. - **Home working (2 days per week)** - An **international** environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities. _**\>> Check-out what Simon has to say about what it means to work as a SaaS Engineer at 3E:**_ [](https://www.youtube.com/watch?v=onqvbcMEhEg)[Working as a SaaS Engineer at 3E](https://www.youtube.com/watch?v=onqvbcMEhEg)  ## Apply [Apply at 3E](https://apply.workable.com/3e/j/A54691B31D/apply) --- Powered by [Workable](https://www.workable.com)