Safer Gambling and AML Analyst

Job description

Company Description We are SkillOnNet, leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole. Job Description At SkillOnNet, our Safer Gambling and Anti-Money Laundering (AML) department plays a critical role in protecting our customers, maintaining compliance, and supporting a responsible gaming environment across multiple international jurisdictions. As a Safer Gambling and AML Analyst, you will be responsible for assessing customer interactions, applying regulatory requirements, and making well-reasoned decisions that balance customer protection with operational efficiency. No two days are the same, and you'll work in a fast-paced environment where regulations, processes, and priorities continue to evolve. We are looking for individuals who are naturally curious, analytical, adaptable, and comfortable making decisions within a regulated framework. While full training will be provided, you should enjoy learning new systems, interpreting written guidance, and solving problems independently. Responsibilities include: Conducting Safer Gambling customer interactions via live chat in accordance with regulatory requirements and internal procedures. Assessing customer behaviour and responding appropriately during sensitive conversations, including recognising when situations require escalation. Applying licence-specific Safer Gambling and AML procedures accurately and consistently. Reviewing customer accounts and relevant information using multiple internal systems. Making informed decisions based on available information while recognising when further guidance or escalation is required. Recording clear, accurate, and comprehensive case notes. Following internal procedures and regulatory requirements across multiple jurisdictions. Supporting ongoing improvements by adapting quickly to new processes, regulatory changes, and operational requirements. Working collaboratively with colleagues across Compliance, Customer Operations, Payments, and other departments. What we are looking for: Previous experience in Anti-Money Laundering (AML), Responsible Gambling, or Back Office operations will be considered an advantage but is not required. A university degree in a relevant field, such as Psychology, Law, Business Administration, Economics, or a related discipline, will be considered an advantage but is not essential. Ability to quickly learn new concepts, processes, and systems. Strong critical thinking, problem-solving, analytical, and decision-making skills, with sound judgement and a willingness to learn. Ability to make confident, well-reasoned decisions based on written policies, procedures, and available information. Comfortable working in a dynamic environment where processes and procedures continue to evolve. Excellent reading comprehension with exceptional attention to detail. Strong communication and interpersonal skills, with the ability to interact professionally and empathetically, particularly during sensitive customer interactions. Proactive, accountable, and able to take ownership of tasks while recognising when to seek guidance or escalate matters appropriately. Excellent organisational and time management skills, with the ability to prioritise effectively and manage multiple tasks simultaneously. High level of integrity, professionalism, and trustworthiness in handling confidential and sensitive information. What's in it for YOU? Excellent work environment Monetary vouchers on Birthdays and other special occasions Fully equipped kitchen and in-house entertaining space Eligibility to enrol in Company's medical insurance plan Eligibility to enrol in Company's pension plan Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities Casual dress code A chance to advance professionally inside one of the world's largest iGaming organisations What Life at SkillOnNet is like! SkillOnNet is a firm believer in putting people first and our “family oriented” multinational culture is what drives us. We care and focus on our staff and ensure that you are provided with the most relevant and valuable tools, privileges and amenities.