Safety Ambassador - RBC Amphitheatre

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit . Who Are You? Our Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for the guests, but for each other. That's why SAFETY for crew members and guests is our first priority . We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans. Position Overview: Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that's why we do what we do and we want you to join us – be part of the new Safety Ambassador team at RBC Amphitheatre where our staff are our crew members and have the unique opportunity to create an exceptional fan experience. Exceptional front-line customer service, willing to go above and beyond for both fans and fellow crew members, possess a positive ''can-do'' attitude …rain or shine - the show must go on! Job Functions: • Assist with keeping the venue safe, clean and presentable to the guest • Identify guests in possible distress or experiencing a medical issue and liaise with medical staff to connect appropriate care • Proactively approach escalating situations to deescalate in a calm manner • Warn persons of rule infractions or violations of venue policies , preserve safety & order • Provide assistance to with guests with special needs, such as helping with seat accommodations, or those who may be having a mental health episode • Guide guests to exits or provide other instructions or assistance in case of emergency • May assist in verifying staff credentials to generally restricted areas and examine tickets or VIP passes to verify authenticity • Assist patrons by giving directions places inside or outside the venue • Lock-down of areas and access control duties for guest and artist safety • Help create a protective space for our fans that encourages reporting of incidents • May write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences • Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts • Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue • Other duties as assigned Qualifications: • High School Diploma or equivalent preferred • Experience in mental health, community services, and/or health and safety fields strongly preferred • Excellent verbal, written and interpersonal communication skills • Acute sense of judgment, tact and diplomacy • Position requires constant walking, climbing stairs and occasional sitting • Able to work outdoors (rain or shine), among crowds and in a loud environment • A passion for live events! All crew members must be 18 years of age, and available for a variety of shifts, including; evenings, weekends and overnight. We thank all candidates for their interest, only those who will be selected for an interview will be contacted. Job Posting Compensation Range/Rate: $18.50 per hour. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.