Sales Account Manager

Job description

**Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.** We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. **Want to be part of it?** **Purpose of the role** We are looking for a dynamic and strategic Account Manager to join our growing team. In this role, you will own and develop key client relationships across a defined portfolio of top Canadian automotive retail accounts. You’ll sit at the heart of a cross-functional “pod” that includes sales, professional services, and customer success - acting as the strategic lead and advocate for your customers. You will be responsible for ensuring the retention and growth of your accounts, building long-term partnerships, driving client satisfaction, and identifying opportunities for expansion within your portfolio. ### Key Duties & Responsibilities - Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders. - Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies. - Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution. - Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes. - Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs. - Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction. ### Skills/Knowledge & Experience - At least 4 years of hands-on experience managing client accounts, with a focus on customer success and business growth. - Proven experience in account management, preferably within the SaaS or software sector. - Strong understanding of SaaS business models and customer lifecycle management, experience in automotive retail is a bonus! - Familiarity with sales methodologies such as solution selling or consultative selling. - Knowledge of customer success best practices and account retention strategies. - Exceptional relationship-building and communication skills, with a consultative and customer-centric approach. - Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments. - Comfortable with commercial discussions, contract negotiations, and revenue accountability. - Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions. - Willingness to travel as needed across the region